ParklandOne - FAQ

What is a ParklandOne account?

All faculty, staff, and students receive a ParklandOne account for accessing Parkland online systems, such as my.parkland, Self Service, student email, employee email, Wi-Fi, Microsoft Office 365 and Cobra Learning. It is called ParklandOne because you set up a single secure password that will be used for access to most Parkland systems. Employees will also use their ParklandOne credentials to sign on to Parkland computers. 

What is my ParklandOne username?

Your username is assigned by the College. You can look it up by going to For more information, please see ParklandOne - What is my Username?.

What is my initial default ParklandOne password?

Your initial default password is your 6-digit birth date (MMDDYY), UNLESS it tells you that password is EXPIRED.  If your 6-digit date of birth is not recognized OR if it tells you that it is expired, please contact the Tech Service Desk at 217-353-3333.

How do I access ParklandOne Password Station to enroll my account, reset a forgotten password, change my password to something else, or update my mobile phone number?

Go to

What are the requirements for enrolling my ParklandOne account?

You will need a device with internet access and a mobile phone that accepts text messages. If you do not have a phone that can receive text messages, please call the Tech Service Desk at 217-353-3333 for assistance.

What do I need to do if I am a returning student and I already have a ParklandOne password from when I previously attended Parkland College? 

If you have not attended Parkland classes for TWO YEARS or more, you must update/change your ParklandOne password once you have gotten confirmation from the College that you have been accepted. This will allow your password to sync with Office 365 and email. Please navigate to, enter your username, and select either Forgot Password (if you forgot what it was) or Change Password (if you remember your old password). 

Can you walk me through the ParklandOne Password Station enrollment process?

Yes, please see ParklandOne - How to Enroll in the Password Management System .

What are the ParklandOne password requirements?

Please see ParklandOne - Password Requirements .

What if I've forgotten my ParklandOne password?

Please see ParklandOne - Forgot Password? - How to Reset It (if you are already enrolled in Password Station) .

What if I want to change my ParklandOne password?

Please see ParklandOne - How to Change Your Password (if you are already enrolled in Password Station) .

What are the effects of a ParklandOne password change?

Please see ParklandOne Password Change - What Are The Effects? .

When will my ParklandOne Password Expire?

ParklandOne passwords will expire one year from the last password creation date (this includes default passwords as well). 30 days prior to the expiration, you will start seeing a popup message after you have signed onto showing you your password expiration date. It will advise you to change your password (simply click on the Change Password button). For NON-ENROLLED AND EXPIRED ParklandOne accounts, you will need to contact the Tech Service Desk at 217-353-3333. For more information, please see ParklandOne - Password Expiration .

What if my username has changed due to marriage, etc.?

If the College has assigned you a new username, you will need to enroll your new account in ParklandOne Password Station. Please note that name changes for students are usually only processed by Admissions and Records in-between semesters so as not to interrupt your access to Parkland systems. Once complete, go to and enter your new username. If you are not sure what it is, you can look it up by going You will then need to then follow the steps outlined in ParklandOne - How to Enroll in the Password Management System .

Where can I get additional help with ParklandOne Password Station and my ParklandOne account?

Please see the contact information for the Tech Service Desk in the footer below.

Tech Service Desk: Contact and Hours

In-Person Assistance: 10 a.m. - 2 p.m., M-F, room A184

Phone/Virtual Assistance: 217-353-3333 *

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Keywords:password change master parkland one password station Office 365 account credentials reset student email My.Parkland portal wi-fi Office 365 avatier cobra library databases articles films on demand colleague forgot password can't remember password outlook wifi my parkland username user name PC Print pcprint papercut Admissions Import, Support Assessment, College for Kids Administration, Student Lookup, Network Workstation Login ehelpdesk helpdesk help desk e-helpdesk enroll enrollment password station getting started how to how-to   Doc ID:54224
Owner:Jason G.Group:Parkland College
Created:2015-07-22 10:42 CSTUpdated:2020-11-24 17:00 CST
Sites:Parkland College
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