ParklandOne - FAQ
What is a ParklandOne account?
All faculty, staff, and students receive a ParklandOne account for accessing Parkland online systems, such as my.parkland, Self Service, student email, employee email, Wi-Fi, Microsoft Office 365 and Cobra Learning. It is called ParklandOne because you set up a single secure password that will be used for access to most Parkland systems. Employees will also use their ParklandOne credentials to sign on to Parkland computers.
What is my ParklandOne username?
What is my initial default ParklandOne password?
Your initial default password is your 6-digit birth date (MMDDYY), UNLESS it tells you that password is EXPIRED. If your 6-digit date of birth is not recognized OR if it tells you that it is expired, please contact the Tech Service Desk at 217-353-3333.
How do I access ParklandOne Password Station to enroll my account, reset a forgotten password, change my password to something else, or update my mobile phone number?
What are the requirements for enrolling my ParklandOne account?
You will need a device with internet access and a mobile phone that accepts text messages. If you do not have a phone that can receive text messages, please call the Tech Service Desk at 217-353-3333 for assistance.
What do I need to do if I am a returning student and I already have a ParklandOne password from when I previously attended Parkland College?
Can you walk me through the ParklandOne Password Station enrollment process?
Yes, please see ParklandOne - How to Enroll in the Password Management System .
What are the ParklandOne password requirements?
Please see ParklandOne - Password Requirements .
What if I want to change my ParklandOne password?
What are the effects of a ParklandOne password change?
Please see ParklandOne Password Change - What Are The Effects? .
When will my ParklandOne Password Expire?
ParklandOne passwords will expire one year from the last password creation date (this includes default passwords as well). 30 days prior to the expiration, you will start seeing a popup message after you have signed onto my.parkland.edu showing you your password expiration date. It will advise you to change your password (simply click on the Change Password button). For NON-ENROLLED AND EXPIRED ParklandOne accounts, you will need to contact the Tech Service Desk at 217-353-3333. For more information, please see ParklandOne - Password Expiration .
What if my username has changed due to marriage, etc.?
If the College has assigned you a new username, you will need to enroll your new account in ParklandOne Password Station. Please note that name changes for students are usually only processed by Admissions and Records in-between semesters so as not to interrupt your access to Parkland systems. Once complete, go to https://one.parkland.edu/ and enter your new username. If you are not sure what it is, you can look it up by going https://webapp.parkland.edu/usernamelookup/. You will then need to then follow the steps outlined in ParklandOne - How to Enroll in the Password Management System .
Where can I get additional help with ParklandOne Password Station and my ParklandOne account?
Please see the contact information for the Tech Service Desk in the footer below.
Phone/Virtual Assistance: 217-353-3333 * firstname.lastname@example.org
Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays
Summer: 7:30 a.m. - 6:00 p.m. M-Th