ParklandOne - FAQ

What is a ParklandOne account?

All faculty, staff and students receive a ParklandOne account for accessing Parkland online systems, such as my.parkland, student email, employee email, Wi-Fi, Microsoft Office 365 and Cobra Learning. To establish your ParklandOne account, you must first complete the process by enrolling your account via ParklandOne Password Station. (Returning students, please click here for more information regarding your student email account access. This includes any person who has previously attended a Parkland class, including College for Kids and Community Education courses.)

What is my ParklandOne username?

Your username is assigned by the College. Please see ParklandOne - What is my Username?.

What is my initial default ParklandOne password?

Your initial default password is your 6-digit birth date (MMDDYY) UNLESS you created a my.parkland password in the past. If so, you will use your my.parkland password. If you don't remember what it is, you will need to contact the Tech Service Desk at 217-353-3333.

How do I access ParklandOne Password Station to enroll my account, reset a forgotten password, or update my account information?

Go to

What are the requirements for enrolling my ParklandOne account using ParklandOne Password Station?

You will need a device with internet access and a mobile phone that accepts text messages. If you do not have a phone that can receive text messages, please call the Tech Service Desk at 217-353-3333 for assistance.

Can you walk me through the ParklandOne Password Station enrollment process?

Yes, please see ParklandOne - How to Enroll in the Password Management System .

What are the requirements for my new ParklandOne password?

Please see ParklandOne - Password Requirements .

What if I've forgotten my ParklandOne password?

Please see ParklandOne - Forgot Password? - How to Reset It .

What if I want to change my ParklandOne password?

Please see ParklandOne - How to Change Your Password (if you are already enrolled in Password Station) .

What if my username has changed due to marriage, etc.?

If the College has assigned you a new username, you will need to re-enroll in the ParklandOne Password Station system. Go to and enter your new username. You will then need to then follow the steps outlined in ParklandOne - How to Enroll in the Password Management System .

Where can I get additional help with ParklandOne Password Station and my ParklandOne account?

Please see the contact information for the Tech Service Desk in the footer below.

Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays