ParklandOne - FAQ


What is a ParklandOne account?

All faculty, staff, and students receive a ParklandOne account for accessing Parkland online systems, such as my.parkland, Self Service, email, Wi-Fi, Microsoft Office 365, and Cobra Learning. It is called ParklandOne because you set up a single secure password that will be used for access to most Parkland systems. Employees will also use their ParklandOne credentials to sign on to Parkland computers. 


What is my ParklandOne username?

Your username was sent to your alternative email address on file at Parkland.. You can also look it up by going to https://webapp.parkland.edu/usernamelookup/. For more information, please see ParklandOne - What is my Username?.


What is my initial default ParklandOne password?

It is a randomized 8-character password that was sent to your alternative email address on file at Parkland. If this password is not recognized OR if it tells you that it is expired, please contact the Tech Service Desk at 217-353-3333.


How do I access ParklandOne Password Station to enroll my account, reset a forgotten password, change my password to something else, or update my mobile phone number?

Go to https://one.parkland.edu/.


What are the requirements for enrolling my ParklandOne account?

You will need a device with internet access and a mobile phone that accepts text messages. If you do not have a phone that can receive text messages, please call the Tech Service Desk at 217-353-3333 for assistance.


Can you walk me through the ParklandOne Password Station enrollment process?

Yes, please see ParklandOne - How to Enroll in the Password Management System .


What are the ParklandOne password requirements?

Please see ParklandOne - Password Requirements .


What if I've forgotten my ParklandOne password?

Please see ParklandOne - Forgot Password? - How to Reset It (if you are already enrolled in Password Station) .


What if I want to change my ParklandOne password?

Please see ParklandOne - How to Change Your Password (if you are already enrolled in Password Station) .


What are the effects of a ParklandOne password change?

Please see ParklandOne Password Change - What Are The Effects? .


When will my ParklandOne Password Expire?

ParklandOne passwords will expire one year from the last password creation date (this includes default passwords as well). 30 days prior to the expiration, you will start seeing a popup message after you have signed onto my.parkland.edu showing you your password expiration date. It will advise you to change your password (simply click on the Change Password button). For NON-ENROLLED AND EXPIRED ParklandOne accounts, you will need to contact the Tech Service Desk at 217-353-3333. For more information, please see ParklandOne - Password Expiration .


What if my username has changed due to marriage, etc.?

Once you have completed the necessary forms (see links below) and the College has assigned you a new username, you will need to enroll your new account in ParklandOne Password Station. Please note that name changes for students are usually only processed by Admissions and Records in-between semesters so as not to interrupt your access to Parkland systems. Once complete, go to https://one.parkland.edu/ and enter your new username. If you are not sure what it is, you can look it up by going https://webapp.parkland.edu/usernamelookup/. You will then need to then follow the steps outlined in ParklandOne - How to Enroll in the Password Management System .

Students: Change of Name or SSN Form

Employees: Employee Record Change Form Once HR updates your record, you will then need to submit an Employee Account Request / Change Form to the Tech Service Desk. 


Is my ParklandOne username and password all that is needed to access Parkland systems? 

In addition to your ParklandOne credentials, many Parkland systems will also require multifactor authentication (MFA) for security purposes. Parkland uses a system called Okta for this. Please navigate to https://login.parkland.edu to set up your Okta account or make changes to your existing settings/factors. For more information on Okta, please see Okta - Multifactor Authentication FAQ .


How do I enter a help ticket if I am having issues with my ParklandOne account?

Please select the Login Assistance option on https://services.parkland.edu.


Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu