ParklandOne - How to Enroll in the Password Management System

All faculty, staff and students receive a ParklandOne account for accessing Parkland's online systems. Enrolling your ParklandOne account simply means that you are tying it to your mobile phone number in order to receive validation codes via text messaging. It  also means that you have changed the initial default password to a secure password of your choosing.

Open up a web browser and go to Please note that enrollment process requires that you have a mobile phone that accepts text messages. If you do not have a mobile phone that accepts text messages or do not want to use your mobile number, you will need to contact the Tech Service Desk (217-353-3333). Let them know that you are trying to set up your ParklandOne account but do not have a cell phone.

1. Enter your username ( ParklandOne - What is my Username? ) and click Continue. Please read the Privacy Policy & Terms of Use, and then click I Agree. NOTE: if you get a message saying, "User does not exist in selected domain," it may be because your account setup is still in process.  Please call the Tech Service Desk for assistance (217-353-3333).

2. The first time you use ParklandOne Password Station, you will need to enroll in the system. Click Continue to start the enrollment process.

3. Your username should already be filled in and you will need to enter your password and press ContinueNOTE: Your initial default password is your 6-digit birth date (MMDDYY). If that does not work or if you get a message saying, "Cannot authenticate with this User ID at this time," please contact the Tech Service Desk for assistance (217-353-3333).

primary domain logon verification

4. Enter your mobile phone number (include area code; no dashes needed) and click Send Validation Code Now. Enter the 4-digit authorization/validation code sent to your mobile phone via text message and select Continue.
send validation code

5. You will now see the following screen. It may appear that you are done, but you are not. Select Continue in order to change the password to something secure of your choosing.

6. For your Old Password, enter the one you used in step 3. When creating a New Password, please be sure to note the password requirements at the top of the screen. Confirm your new password and click Continue.

change password
7. If your password was successfully updated, you will see a screen that looks like the image below and contains one or more green check marks. It is just showing the various Parkland domains that the new password that you created will be used for. Press Continue. NOTE: If you do not see something similar to the chart below or are seeing red X's instead of green check marks, that means that you did not successfully update your password.

If you see red X's, the "Result" column may provide an explanation of what went wrong. Make note of this and press Continue and then select the Change Password option. For the Old Password, enter the same password that you used in step 3.  For the New Password, please be sure that you are following all of the requirements that are listed at the top of the screen.  Press Continue.  Be sure that you are seeing  green check marks in the table that appears.  If not, repeat this process until you do. NOTE: If you encounter an error, DO NOT use the back arrow in your browser as it can cause further issues with the password change process.

8. Once you have seen the green check marks and clicked Continue, setup is now complete and you will see the following screen. Click Sign Out in the upper-right to close out of the system or click Continue to return to the homepage for You can also access My.Parkland, Cobra, Office365, student email, or (now called LinkedIn Learning), by clicking on the links listed on that screen. Use your newly created ParklandOne password for access to those systems. 

Once the password is changed to your new ParklandOne password, it will be synchronized across the following systems:
Office 365, Cobra, Employee Email, Student Email, Wi-Fi, My.Parkland, Papercut, Library Databases & Articles, (now called LinkedIn Learning), Network/Workstation Login, eHelpDesk, Admissions Import, Support Assessment, College for Kids Administration, Student Lookup, and Colleague.

***It may take 5 minutes before Office365/Outlook recognizes your new password.

***Returning students* who have not enrolled in any Parkland classes for one year will experience a delay of approximately 1 business day for their email account to be re-activated AFTER registering for classes or reapplying to the College. (*Defined as any person who has previously attended a Parkland class, including College for Kids and Community Education courses.) PLEASE NOTE: Your ParklandOne password will not match your student email password if you created it prior to registering for classes. To get your email account password to sync, wait 1 business day after registering for classes and then change your ParklandOne password once again at

***ParklandOne passwords (including the initial default password) will expire after one year and should be changed at prior to the expiration.

See Also:

Tech Service Desk: Contact and Hours

In-Person Assistance: 10 a.m. - 2 p.m., M-F, room A184

Phone/Virtual Assistance: 217-353-3333 *

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Keywords:parkland one enrollment enrolling sign up account username password start get started login logon log in log on   Doc ID:64322
Owner:Sara S.Group:Parkland College
Created:2016-06-21 14:49 CDTUpdated:2019-05-08 17:43 CDT
Sites:Parkland College
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