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ParklandOne - Did Not Receive a Temporary Password From Admissions

"ParklandOne" refers to your digital credentials for the College. It encompasses your Parkland username, password, and multifactor authentication (MFA). ParklandOne account management is powered by a system called Okta. This article explains how students can set up their ParklandOne account even if they never received a "Temporary Password" message from

Upon acceptance to the college, new students* are supposed to receive two email messages from The first contains their Parkland student ID number, username, and email address and the second contains their temporary password. For various reasons, this doesn't always occur. If you are impacted, please follow the steps below to proceed with setting up your ParklandOne account without the supplied account information.

*Community Education students will not receive account related messaging from Admissions. If Community Ed determines that you will need access to Cobra Learning for your course, they will send you an email that contains your username, advisement to follow the instructions below for setting up your ParklandOne account, and instructions for signing in and locating your course within Cobra.  

If you need any assistance, please contact the Tech Service Desk

It is highly recommended that you set up your ParklandOne account from a personal device prior to signing onto a Parkland machine for the first time. If that is not possible, please utilize a kiosk within the Tech Service Desk (Room A184), a kiosk on the second floor of the Student Union (U-Building), or a Parkland machine that doesn't require login. 

1. Go to and enter your username. Not sure what your username is? Please click here or select the Forgot your username? link within the prompt. Once you enter your username, select Next.  

ParklandOne Username Prompt

2. Since you did not receive a temporary password, select the Forgot your password? link within the "Verify with your password" prompt. 

Forgot Your Password? - Link

3. Once selected, the system will send an email to the personal email address that Parkland has on file for you. if you don't receive it or if that account is no longer accessible to you, please contact the Tech Service Desk

ParklandOne - Verify with your email - Prompt

4. Navigate to your personal email account and once the verification link is clicked within the message (or the code is entered), you will be able to change your password and set up your security settings.

5. You will be prompted to create and confirm a new passwordParklandOne - Password Requirements

ParklandOne - Reset Password Prompt

6. As you enter your new password, the requirements listed on the screen will update to let you know which ones have been met. The text turns from black to green and the "X" symbol turns into a check mark. In addition, below the password field, it will state in red which requirements are still needed. Numbers are not required, but count towards the character total. Spaces do not count as a required symbol, but count towards the character total.

The longer your password, the better. Do not reuse a password that you use on another site.

TIP: Create a memorable and unique sentence that meets all of the requirements.

ParklandOne - Password Requirement Behavior

7. Once your new password has been entered twice and the requirements have been met, click Reset Password at the bottom of the prompt.
8. Next, you will be prompted to set up your security methods.
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Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

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Keywordsadmissions and records parkland one one.parkland login.parkland pass word PW Okta account username login log in sign on credentials Okta MFA 2FA 2-factor multi factor two login logon log in sign authenticate sign-in sign-on verification code codes factors multi-factor authentication parkland one multifactor verify google authenticator SMS voice phone SMS security key yubikey community education   Doc ID133211
OwnerSara S.GroupParkland College
Created2023-12-05 20:52:00Updated2023-12-19 11:36:50
SitesParkland College
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