This article is intended for EXISTING students and employees who already set up their ParklandOne account, but forgot their password. NEW Students and employees who haven't yet set up an account, please instead go to: ParklandOne - Set Up Your Account

1. You can select the "Forgot your password?" link within the login prompt when signing into any Parkland service such as https://login.parkland.edu or https://cobra.parkland.edu. 

2. Enter your ParklandOne username in the box and click the Next button.

2. At the password entry screen, click the Forgot your password? link below the Verify button. It is circled in red in the image below.

3. You will be taken to a verification screen. If you have only one factor set up, it will default to that factor for verification. If you have multiple set up, you can select the one you wish you use. Once you complete the verification step, you will be taken to the password change screen. NOTE: For security reasons, a security key is not a permitted factor for this operation. In order to perform a "Forgot Password" operation, another factor will need to be used.

4. Create a new password, ensuring all requirements are being met: ParklandOne - Password Requirements. You will know if your password meets requirements once all X's change to check marks and both the passwords entered match. Once these conditions are met, It is recommended that you select Sign me out of all other devices and then click Reset Password.