Parkland College - General Technology Information / FAQ (for Employees)


1. How do I access technology related information and resources?

Log on to the portal (my.parkland.edu) with your ParklandOne account credentials and Click on the “Tech Services” icon
Technology Services Icon

-Or- click on the “Technology Services” tab.
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Both of these options will take you to the Technology Services page where you will find a wealth of options such as the Account Request Form, A/V Event Request Form, statuses and alerts, application shortcuts, and options for reporting IT problems and submitting Service Requests (for services requiring director/chair approval).

2. How do I quickly report issues and problems to the Tech Service Desk?
If it is an emergency (preventing you from being able to do your job), please call 217-353-3333. If it is not an emergency, please feel free to call or submit a ticket electronically via https://services.parkland.edu. To access that system, you can also click on the Tech Help icon on my.parkland.edu. If you are on campus, feel free to stop by room A184.

Tech Help Icon

3. How do I request a service that requires chair/director approval such as hardware/software installs, equipment moves, phone setup, price quotes, network drive access, etc.?

Please click on the “Submit Work Request” icon on the Technology Services page. This system is used for lots of additional things such as consultant requests and institutional project requests but typically you will be choosing “Service Request” in the “Request Type” field.  Work Requests require department chair or director approval. For more information on how to submit a Work Request, please see Campus Technologies - Service Request Tutorial (for Employees) .

4. Is there a way to access technology related information and how-to guides if I want to try solving an issue by myself?

Yes! The Parkland College KnowledgeBase is an excellent searchable database loaded with instructions on a wide variety of IT-related topics and issues. You can access the KB by going to kb.parkland.edu OR by clicking on the KnowledgeBase option on the Technology Services page OR by clicking on the Parkland KB tab within services.parkland.edu. 

In addition to the KnowledgeBase, Parkland College also offers employees and students FREE access to LinkedIn Learning (formerly lynda.com) which contains thousands of professional video tutorials created by industry experts on topics ranging from Microsoft Outlook to digital photography - online anytime, anywhere. Please navigate to https://go.parkland.edu/linkedinlearning OR click on the inLearning icon on my.parkland.edu. 
LinkedIn Learning (for Parkland Employees and Students) - Access and Navigation 

Finally, a wealth of Microsoft Office 365 help articles on Outlook, Teams, OneDrive, OneNote, Office, etc. can be accessed at https://support.office.com.

5. How will I receive notification if there is an issue or potential outage of one of Parkland’s systems such as Cobra?

IT event notices and alerts get sent via email to all Parkland employees.  That same information will likely also be posted under the “Announcements” section on the portal.  

6. What if I forget or want to change my ParklandOne password or update my mobile number for that system? 
Please navigate to https://one.parkland.edu and sign with your ParklandOne username.  You will then be presented with options to accomplish all of the above. Please see the following KB article for additional information: ParklandOne - FAQ

7. What is multifactor authentication (MFA) and why am I being asked to set this up for access to Parkland systems?
MFA helps safeguard access to data and applications while maintaining simplicity for users. It provides additional security by requiring a second form of authentication. 
[Link for document 101524 is unavailable at this time.]
Okta - Multifactor Authentication FAQ

8. As a Parkland employee, is there any software that is available for me to install on my personal computer?
Yes! please see Software Available for Install on Personal Devices (Faculty and Staff)

9. Can I access Office 365 and/or Outlook via the web?

Yes! Simply navigate to go.parkland.edu OR click on the “Microsoft Office 365 Portal” option on the Technology Services page and sign in with your ParklandOne credentials. Online versions of all the apps can be found on the left side of the screen and will allow for access from any machine, anywhere. Note: If you want to install Microsoft Office on a personal machine, simply click on the Install Office button towards the upper right.. Microsoft Office is already installed by default on all Parkland machines, however, there may not be shortcuts on the desktop. If not, search for "Word", for example, and select the "Word app".

10. What if I want to access the installed client version of Outlook from my Parkland office computer?
The client version of Outlook is more full-featured than the web version and it is installed on all Parkland office machines by default (for security reasons, it is not installed on any Parkland machines that are shared, including instructor stations, part-time faculty offices, etc.). There will not be an icon for it on the desktop so you will want to search for "Outlook" and select the "Outlook app."   The first time you access it, you will need to set it up.  For instructions on how to do this, please see:
Office 365 - How to Set Up Your Outlook Client Account (Windows)
[Link for document 54310 is unavailable at this time.]

11. Can I install the Teams application?  Many Parkland employees use MS Teams for communication and collaboration. Anyone can access the web-based version from anywhere on any machine via the online Office 365 portal at https://go.parkland.edu,  Please note that the Teams client is already installed by default on Parkland Office machines that are not shared by multiple people (it is not installed in P/T faculty offices or on instructor stations since it can create security issues). You will not necessarily see a shortcut for it on the desktop. If not, search for "Teams" and select the Teams app. If you wish to install Teams on a personal device, navigate the online version via https://go.parkland.edu. Click on the Teams icon on the left and it should prompt you to to install. Select "Get the Windows app." If it doesn't prompt, click on the three dots (settings and more) in the upper right and select "Download the desktop app".  

12. Is there a simple way to navigate to Parkland's commonly used web-based applications and resources if I am not on the portal?
Yes!
Quick Access to Parkland's Web-Based Systems, Applications and Resources

13. How do I access Wi-Fi at Parkland?
It is recommended that you use the “PCNet” network (for employees only) as opposed to the general “Parkland” network. The primary benefit of using “PCNet” is that it allows you to connect automatically without requiring you to sign in each day. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet

14. Is there a secure place where I can store my personal Parkland-related files? What about files that are shared with others in my department? 
Yes! The H: drive provides each employee with 10GB of space that is backed up and only accessible by the user it is assigned to. All work-related files should be stored here if they do not need to be accessed by anyone else. For more information, please see How to access the H: drive on a Windows Computer or How to Manually Access the H: Drive on a Macintosh Computer .  For files that need to be accessed by multiple people in your department, please use the N:drive. N: Drive FAQ Please note that in order to access these drives from outside of the Parkland network, you must be on a Parkland laptop laptop that has GlobalProtect VPN installed on it. Microsoft OneDrive is an additional recommended option for file storage. 

15. What if I want to connect to the Parkland VPN (GlobalProtect) from off-campus?
In order to connect to the Parkland VPN, you must be on a Parkland-owned laptop that has GlobalProtect and SentinelOne (for security purposes) installed on it. VPN is required for access to Colleague, Remote Desktop, and your H: and N: network drives from off-site. If you do not have GlobalProtect installed on your Parkland laptop and need it, please contact the Tech Service Desk at 217-353-3333.

VPN Usage - Windows

16. How do instructors log in on instructor station computers?
Please note that most generic instructor machine logins were removed for security purposes just prior to the fall 2021 semester. As such, in most cases, faculty will need to sign onto the instructor station in the labs/classrooms with their ParklandOne credentials. 

17. How do applications get updated at Parkland on Windows machines?

Installing Applications & Managing Updates on Parkland Computers (Windows) 

18. Why am I receiving daily messages from "Parkland College Email Security Gateway"? 

This is the Parkland College email spam filter.  For more information on message handling and how it works, please see Parkland College Email Spam Filter .

19. Is there a way for me to send email and files securely to non-Parkland email addresses? 
Yes, you can do so via SecureMail at https://securemail.parkland.edu



Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu