Installing Applications & Managing Updates on Parkland Computers (Windows)

System Center Configuration  Manager (SCCM) is a tool used for managing software installation and updates for Windows computers in the PC domain at Parkland College.

The Configuration Manager (CM) Client application is software installed on computers to allow SCCM to deliver services to our users.  The timeline for installation of the Configuration Manager is as follows - Administrative Services, Institutional Advancement, Student Services, and Learning Support by the end of Summer ’17 and academic departments by the end of Fall ’17.

Software Center (part of the CM Client) is a self-service portal for users. Through Software Center, IT staff can make new applications and updates available, required, or both.


Notifications of New Software

1) You may need to click Show Hidden Icons button Show Hidden Icons button to see all the icons in the Notification Area.

Hidden Icons

2) When new software is available, you will receive a notification from the Software Center icon the Notification Area.

Software Center Icon

3) Notification bubbles or Tooltips, as these images show, may also accompany the icon.

a. Available Software:


Available Software

Available Software 2

b. Required Software:

Required
Required Software 2


Install or Schedule Installation of Required Software

 
1) When you click on the Software changes are required bubble or on the Software Center icon in the Notification area and you see a dialog like this, you can install or schedule the installation of required software.

Application of required software

a. The software will install at the specified time unless you have already installed it. You can do so by selecting either Right now (recommended) or Outside my business hours.

b. The option to Restart my computer automatically if needed is not available if you choose Right now (recommended). Instead, you will be prompted to restart your computer if it is required.

Required restart

c. If you are notified of a required restart, your computer will restart in 1 hour. However, you may click on the notification bubble or icon and you will be presented with this dialog which provides additional options.

Snooze and remind


View and Install Available Applications

1) Search for Software Center in the Start Menu.

2) Click Applications. The Applications tab shows a list of applications that are available.

Applications

3) When you click on one you can see its current installation status.

Applications 2

4) If the application is not installed, click Install.

5) During the installation, you should receive notifications saying the software is being downloaded and installed. 

Downloading

Installation complete


View and Install Available Updates

1) Search for Software Center in the Start Menu.

2) Click Updates. The Updates tab shows a list of updates that are available (and have not been installed) including the current status for each update. You can click Install All to install all the updates together.

Updates tab

3) Click on an update to see addition details about it or to install it individually.

Update details

4) You will not receive notifications of the download and installation of Updates.  However, you can watch the progress from the Updates tab.

Updates tab - progress

View Installation Status

1) Search for Software Center in the Start Menu.

2) Click Installation status.  The installation status tab shows a list of applications that are available and Updates that are pending installation.

Installation status

The following status messages will be displayed:

No items found: No updates are pending.
Waiting for user logoff: The update will complete installation when the device is on and no one is logged in.
Requires restart: The update will complete installation after the device is restarted.
Failed: The update did not install and additional action is required if the software is needed.
Past due - will be retried: The update failed to install and will continue trying to install, manual action may be required to resolve the issue.
Past due - will be installed: The update has not tried to install yet.
Installed: Application is installed. 



Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * techhelp@parkland.edu * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays




Keywords:Install, Updates, System Center Configuration Manager, Configuration Manager, Software CenterSCCM, CM,   Doc ID:74674
Owner:Charles K.Group:Parkland College
Created:2017-07-19 11:52 CDTUpdated:2017-07-26 17:25 CDT
Sites:Parkland College
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