Parkland College - General Technology Information / FAQ (for Employees)
1. How do I access technology related information and resources?
- Please visit the Technology Services tab on my.parkland.edu.
2. How do I quickly report issues and problems to the Tech Service Desk?
- If it is an emergency (preventing you from being able to do your job), please call 217-353-3333 or select Report an IT Issue via https://services.parkland.edu. You may also stop by and visit us in room A184.
3. How do I request something new that requires supervisory approval such as access to an application, equipment moves, a Teams phone number, hardware quotes, shared folder access, etc.?
- Select Submit Service Request via https://services.parkland.edu. For more information please see Campus Technologies - Service Request Tutorial (for Employees).
4. Is there a way to access technology related information and how-to guides if I want to try solving an issue by myself?
- The Parkland College KnowledgeBase is an excellent searchable database loaded with instructions on a wide variety of IT-related topics and issues. You can access the KB by going to kb.parkland.edu
- In addition to the KnowledgeBase, Parkland College also offers employees and students FREE access to LinkedIn Learning which contains thousands of professional video tutorials created by industry experts on topics ranging from Microsoft Outlook to digital photography - online anytime, anywhere. Please navigate to https://go.parkland.edu/linkedinlearning. For usage instructions, please reference LinkedIn Learning - Access and Navigation
- Finally, a wealth of Microsoft Office 365 help articles on Outlook, Teams, OneDrive, OneNote, Office, etc. can be accessed at https://support.office.com.
5. How will I receive notification if there is an issue or potential outage of one of Parkland’s systems such as Cobra?
- IT event notices and alerts get sent via email.
- Your ParklandOne settings can be accessed via https://login.parkland.edu.
- ParklandOne - Account FAQ
- ParklandOne - Multifactor Authentication (MFA) FAQ
8. Can I access Microsoft 365 via the web?
- Yes, navigate to go.parkland.edu/office. Click on the icon labeled Apps in the column on the left. Online versions of the apps allow for access from any machine, anywhere.
- If you instead want to install Microsoft 365 applications on a personal machine, click on the Install and more button in the upper right.
- Microsoft 365 is already installed by default on all Parkland machines, however, there may not be shortcuts on the desktop. If not, search for "Word", for example, and select the "Word app". For Privacy/profile reasons, some Microsoft apps such as Outlook are not installed on Parkland machines that are shared, including instructor stations, part-time faculty offices, etc. Please utilize the web version instead.
11. Is there a dashboard where I can see all of the applications that I have access to?
- Yes. Please navigate to https://login.parkland.edu.
12. How do I access Wi-Fi at Parkland?
- It is recommended that you use “PCNet” as opposed to the general “Parkland” Wi-Fi network. The primary benefit of using “PCNet” is that it allows you to connect automatically without requiring you to sign in each day.
- Wi-Fi - Access "PCNet" (for employees)
13. Is there a secure place where I can store my personal Parkland-related files? What about files that are shared with others in my department?
- The H: drive provides each employee with 10GB of space that is backed up and only accessible by the user it is assigned to. All work-related files can be stored here if they do not need to be accessed by anyone else. For files that need to be accessed by multiple people in your department, you may utilize the N:drive instead.
- H: Drive FAQ
- N: Drive FAQ
- Please note that in order to access these drives from outside of the Parkland network, you must be on a Parkland laptop laptop that is connected to the Parkland VPN.
- Microsoft OneDrive, Teams, and Sharepoint are additional options for file storage.
14. What if I want to connect to the Parkland VPN (GlobalProtect) from off-campus?
- In order to connect to the Parkland VPN, you must be on a Parkland-owned laptop that has GlobalProtect and SentinelOne installed on it. VPN is required for access to Colleague, your H: and N: network drives, and more from off-site.
- VPN Usage - Windows
- VPN Usage - Mac
15. How do instructors log in on instructor station computers?
- Faculty will need to sign onto the instructor station in the labs/classrooms with their ParklandOne credentials. If you then see a Microsoft login prompt, please enter your full parkland email address as opposed to your ParklandOne username.
16. How do applications get updated at Parkland on Windows machines?
17. Why do I sometimes receive "Held Email Message" Notifications?
- This is the Parkland College email spam filter. For more information, please see Parkland College Email Spam Filter
- You may do so via SecureMail at https://securemail.parkland.edu.
- For more information, please see SecureMail - Overview.