Okta - Add and Remove MFA Options

This article reviews the process for editing MFA options to either remove, update, or add additional MFA options to your Okta Profile.

MFA options can be updated after the initial enrollment from the Okta Profile page. You can remove and add new factors. To update already enrolled factors, you will have to remove the factor and set the factor back up. The steps below provide instructions on getting to the Okta profile page and how to remove and add factors.

Access your Okta Profile page:

  • Browse to https://go.parkland.edu/oktaprofile.
  • Log in using your ParklandOne credentials.
  • Unlock your profile by clicking the Edit Profile button at the top right of the screen.
    Okta Profile Page with Edit Profile Button Selected

  • You will be prompted to re-enter your ParklandOne password (click Verify once entered) and then you will need to satisfy an MFA prompt.
    Okta Profile Extra Password Verification Check
    Okta Profile Edit MultFactor Verification Check

  • The next two sections will explain the process for removing existing factors and/or setting up new MFA factors.
  • **Please note that in order to edit a factor (such as changing your phone number for voice call or SMS), you have to remove the factor first and then set it back up.**

Removing a factor

  • Scroll down the page until you find the Extra Verification section. This is where all of your enrolled and available factors reside.

  • On the factor that you wish to remove, click the Remove button.

  • The factor has been removed and you are done. You should also receive an email to your parkland email address alerting you that the factor has been reset.

Adding a factor

**Be sure to Sign Out when you are done**

  • To sign out, click your name in the upper right corner of your screen and click Sign out.

See Also:

Tech Service Desk: Contact and Hours

In-Person Assistance: 10 a.m. - 2 p.m., M-F, room A184

Phone/Virtual Assistance: 217-353-3333 * techhelp@parkland.edu

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Keywords:multi factor authentication login google authenticator verify sms code verification remove replace update phone number multi-factor   Doc ID:104658
Owner:Matthew M.Group:Parkland College
Created:2020-08-05 10:19 CDTUpdated:2020-10-15 13:30 CDT
Sites:Parkland College
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