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ParklandOne - Multifactor Authentication (MFA) FAQ

ParklandOne account management is powered by a system called Okta. This article describes what multifactor authentication (MFA) is, why it's important, and contains answers to the most commonly asked MFA related questions. IMPORTANT: The option of "Phone" (SMS/voice) is ONLY available to users who have already set up ParklandOne multifactor authentication as of 3/24/25.
  1. What is Multifactor Authentication (MFA)?
  2. How do I set up MFA?
  3. What are the options and what is required for each factor?
  4. Is it recommended that I set up more than one factor?
  5. How do I select which one of my enrolled factors I want to use when accessing a Parkland service?
  6. Can I add or remove factors after my initial setup?
  7. If I am planning on getting a new mobile device or mobile number, what can I do to ensure that I am able to access Parkland services afterwards?
  8. What if I never receive a verification code if I am using Phone (SMS or Voice) as my factor
  9. When I am in the Okta Verify or Google Authenticator app, is it normal for the code to keep changing?
  10. Can I use Google Voice or a similar product when setting up Phone as my factor?
  11. Why is the Okta app asking me to enter a domain name?
  12. How do I get help if I am having issues with my ParklandOne MFA?

1. What is Multifactor Authentication (MFA)?

  • Most Parkland systems require multifactor authentication (MFA) for security purposes. It is sometimes referred to as two-factor authentication or 2FA and it requires you to present two pieces of evidence, also known as your credentials, when logging into Parkland services.
  • Want addition details? Please reference ParklandOne - What is Multifactor Authentication (MFA)?

2. How do I set up MFA?

3. What are the options and what is required for each factor?

4. Is it recommended that I set up more than one factor? 

  • Yes. Campus Technologies recommends setting up more then one factor in case you lose access to one. This will allow for you to still sign into Parkland services with your alternative factor/s.

5. How do I select which one of my enrolled factors I want to use when accessing a Parkland service? 

6. Can I add or remove factors after my initial setup?

7. If I am planning on getting a new mobile device or mobile number, what can I do to ensure that I am able to access Parkland services afterwards?

8. What if I never receive a verification code if I am using Phone (SMS or Voice) as my factor?

IMPORTANT: The option of "Phone" (SMS/voice) is ONLY available to users who have already set up ParklandOne multifactor authentication as of 3/24/25.

  • Voice call authentication
    • Make sure you have the Phone factor selected. You will then want to click the Receive a voice call instead link shown below the green "Receive a code via SMS" button.
  • SMS text authentication
    • You must press the Receive a code via SMS button within the ParklandOne prompt in order to receive the code. 
  • Network issues can cause notification delays. If you haven't received a code after a minute or two, try sending it again or choose a different factor.

9. When I am in the Okta Verify or Google Authenticator app, is it normal for the code to keep changing? 

  • This is the intended behavior for any application that utilizes code based MFA. The six digit number rotates often so the codes can’t be guessed or stolen by someone and used to log into your account.
  • When you log in, you can either receive a push notification (Okta Verify only), or enter a code. If you opt for the push notification in Okta Verify, you can ignore the code. Simply tap "Yes, it was me" on the app prompt that will appear. If you instead opt to enter the code, the code must be the one that is currently displayed in the app.
  • If the code rotates before you can finish typing it, you will need to clear what you have typed and enter the new code that is in the app.
  • These apps show a space in the middle of the 6-digit code. Do not enter a space when typing in the code in your login prompt.. 

10. Can I use Google Voice or a similar product when setting up Phone as my factor?

IMPORTANT: The option of "Phone" (SMS/voice) is ONLY available to users who have already set up ParklandOne multifactor authentication as of 3/24/25.

  • If the phone number you want to use can receive SMS messages or phone calls, it can be used for the Phone factor. Please note, however, that Google Voice and other similar 3rd party products are not supported by Campus Technologies and are not recommended.

11. Why is the Okta app asking me to enter a domain name?  

  • If it is asking for a domain name, you installed the Okta Mobile app as opposed to the Okta Verify app. Please delete the Okta Mobile app and install the Okta Verify app instead. Okta Verify will not prompt you to enter a domain name.

12. How do I get help if I am having issues with my ParklandOne MFA?

  • Please contact the Tech Service Desk. You will likely be asked questions to confirm your identity before assistance is provided. 

Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu

See Also


Keywords:
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Doc ID:
104431
Owned by:
Sara S. in Parkland College
Created:
2020-07-28
Updated:
2025-03-19
Sites:
Parkland College