Topics Map > Okta
Topics Map > ParklandOne

ParklandOne - Compare the Multifactor Authentication (MFA) Options

"ParklandOne" refers to your digital credentials for the College. It encompasses your Parkland username, password, and multifactor authentication (MFA). ParklandOne account management is powered by a system called Okta. Click on the links within the chart for setup and usage instructions for each factor type. IMPORTANT: The option of "Phone" (SMS/voice) is ONLY available to users who have already set up ParklandOne multifactor authentication as of 3/24/25.
Okta Factor Comparison Chart
Factor Type
Security
Description
Requires Internet Connection
Other Requirements
(Recommended)
Strong
 To sign in, users will receive a push notification asking for permission to sign in, or must start the Okta Verify app on their mobile device to retrieve a six-digit code. The Okta Verify app meets web accessibility requirements. 
Required for Push Notifications and initial setup
 Must download and install the app on a mobile device.
Strong
 To sign in, users must start the Google Authenticator app on their mobile device to generate a six-digit code. The time limit is two minutes. After five unsuccessful attempts, regardless of the time between the attempts, the user account is locked and must be reset by an administrator.
Only for initial setup
 Must download and install the app on a mobile device.
(Not available for new users)
Moderate

Users sign in by entering a security token that is sent to their mobile device as a text message. 

IMPORTANT: The option of "Phone" (SMS/voice) is ONLY available to users who have already set up ParklandOne multifactor authentication as of 3/24/25. 
No
 Requires the use of a mobile phone number that can receive SMS messages.
(Not available for new users)
Moderate

To sign in, users must enter a security token that is generated, then sent to them via a phone call to their mobile or land line phone.

IMPORTANT: The option of "Phone" (SMS/voice) is ONLY available to users who have already set up ParklandOne multifactor authentication as of 3/24/25. 
No
 Using a land line phone requires users to be in the same location as the phone when accessing Okta.
(Recommended)
Moderate
 Users sign in by inserting a USB key into the device (unless it is NFC-enabled) and entering a PIN. YubiKey brand security keys are available for sale in the Parkland Bookstore.
No

Must have the security key on hand to authenticate. For security reasons, this factor is not permitted when performing a "Forgot Password" operation.
(Not Recommended)
X

As it is not a fully supported authentication process, we do not recommend setting biometric as your sole authentication method.   

Biometric currently works only on Windows 11 machines and MacOS devices but does not work on Windows 10 machines. Kiosk computers located at the Tech Service Desk in A184 and those near Admissions, Advising and Counseling, and Financial Aid also do not accept biometric authenticators. 

Certain applications do not allow login when the only authenticator on file is biometric. This includes Microsoft Teams, Outlook, and other Microsoft 365 applications that utilize ParklandOne.  
X

X

Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu


See Also


Keywords:
Okta multi factor factors multi-factor authentication method methods 2FA two-factor two authenticate verification code codes comparison contrast okta verify mobile app google authenticator sms text message voice call hardware token account security key yubikey parkland one yubi key phone 
Doc ID:
104233
Owned by:
Sara S. in Parkland College
Created:
2020-07-22
Updated:
2025-08-15
Sites:
Parkland College