It is difficult to capture all of the behaviors across the myriad of devices. As such, this is intended to be a general guide for what to expect with Outlook, Microsoft Teams, and OneDrive on your iPhone or Android device. Also, if you sign in to your organizational account in one app, it may not prompt you to do so in the other apps. 

iPhone:

Outlook (App)

Microsoft Teams (App)

OneDrive (App)

Android:

Outlook (App)

Outlook (Native)

Microsoft Teams (App)

OneDrive (App)

iPhone:

Outlook (App) - iPhone:

1. The Outlook App may not prompt for updated credentials immediately following a password change and you will still be able to send and receive new messages. When it does register the change, it will prompt you to sign into your account. Tap Sign in and you will be redirected to Parkland’s sign in page.

2. Enter your ParklandOne username, your new password, and verify with multifactor authentication (MFA) if required. 

Microsoft Teams (App) - iPhone:

1. In our findings, the Teams mobile app will immediately redirect you to the ParklandOne login prompts after a password change.

2. Enter your ParklandOne username, your new password, and verify with multifactor authentication (MFA) if required. 

OneDrive (App) - iPhone:

1. The OneDrive App may not prompt for updated credentials immediately following a password change and you will still be able to open and save files. When it does register the change, you may get a prompt saying, “Your account has problems.” as seen in the screenshot below. Please tap that prompt. 

2. You should now see the following prompt.  Tap Sign In and you will be redirected to Parkland’s sign in page.

3. Enter your ParklandOne username, your new password, and verify with multifactor authentication (MFA) if required. 

Android:

Outlook (App) - Android:

1. The Outlook App may not prompt for updated credentials immediately following a password change and you will still be able to send and receive new messages. When it does register the change, it will prompt you to sign into your account. Tap Sign in and you will be redirected to Parkland’s sign in page.

2. Enter your ParklandOne username, your new password, and verify with multifactor authentication (MFA) if required. 

Outlook (Native) - Android:

Every phone manufacturer can modify the native email app included with the phone, so your native email app may behave differently than the pictures included here. Your screen may look different, but you can use the steps below as a general guideline for how to navigate.

In our testing, the email app continued to sync after changing the Parkland One password. You may not notice a problem until your phone is restarted. The image below shows a notification indicating that the sending/sign-in failed.

1. Tap the "Sending/sign-in failed" notification to be taken to the Email app. You may see a message in the app like the one below telling you to sign in. If there is no error prompt, please skip down to step 4. 

2. Tap the message and enter your Enter your new ParklandOne password.

3. After entering your password, tap OK. It may take you to the ParklandOne sign in page. Enter your ParklandOne username, your new password, and verify with multifactor authentication (MFA) if required. You will now have access to the app and you do not need to continue on to step 4. 

4. If you don’t see a warning message, you may be able to change the password from settings. Tap the three lines in the upper left to bring up the menu.

5. Tap Settings. This may also look like a small gear icon.

6. Under Accounts, tap your e-mail address.

7. Tap Exchange Server Settings.

8. If you see an option to enter you password, type in your new password and tap Save.

9. If the password is correct, you email should start syncing again. There may be an indicator that tells you when it was last synced.

Microsoft Teams (App) - Android:

1. Teams will show a notification that says the user "needs to sign in to see new messages" as seen below.

2. Tapping on the notification listed above should take you to the ParklandOne login screen.

3. Enter your ParklandOne username, your new password, and verify with multifactor authentication (MFA) if required. 

OneDrive (App) - Android:

1. Upon logging in after a password change, OneDrive will inform you of a problem with your account. Click OK.

2. A prompt asking you to sign in again to fix the issues will appear. Click Sign In.

3. Enter your ParklandOne username, your new password, and verify with multifactor authentication (MFA) if required.