IMPORTANT: The option of "Phone" (SMS/voice) is ONLY available to users who have already set up ParklandOne multifactor authentication as of 3/24/25.

SMS Authentication sends a code via text to the mobile phone number that was entered during the setup process. The code is then entered into the MFA prompt to allow authentication to the service.

Setup SMS Authentication

• On the Set up security methods screen, click the Set up button below the Phone option.
  
  
  
• Select the SMS option, select your country from the list, enter the mobile phone you would like to use for SMS, then click Receive a code via SMS.
  
  
  
• Once you receive your 6-digit code, input the code from your phone into the Enter Code box and click Verify.
  
  
  
• NOTE: If you do not receive the code at this stage, a prompt will appear to Send again. If you do not receive the SMS code, please select this prompt and you will be sent a new code.
• SMS Authentication is now set up and ready for use.
  
  

Using SMS Authentication

• When you attempt to access a service that is secured behind MFA, you will have the option to enter a code via SMS. 
• On the Phone Authentication entry screen, click the Receive a code via SMS button. If you don't click the button, you will never receive a code!
  
  
  
• Enter the code that was sent to the phone number associated with your ParklandOne profile and click Verify.
  
  
  
• NOTE: If you do not receive the code at this stage, a prompt will appear to Send again. If you do not receive the SMS code, please select this prompt and you will be sent a new code.
• If the code was entered correctly, you should now be directed to the service you were trying to connect to successfully.