How do Students Request IT Help?

Need assistance in navigating and using any of Parkland's online systems? Need to report a technical issue? The Tech Service Desk is here to help students, faculty, and staff! We believe that technology should support you and that’s why we’re here to help!

In-person Assistance in A184: (Hours listed are for  the fall and spring semesters)

    Monday-Friday: 10am-2pm

Virtual / Phone Assistance: 
(Hours listed are for  the fall and spring semesters)


    Monday-Thursday: 7:30am-6pm
    Friday: 7:30am-5:00pm

    Email: TechHelp@parkland.edu (monitored between the hours of 10am-2pm on business days)
    Phone: 217/353-3333 (please call for the most expedient service)
    Online Help Request Form
    Self-Service: Helpful tech related information and instructions available here on the Parkland College KnowledgeBase


Tech Service Desk: Contact and Hours

In-Person Assistance: 10 a.m. - 2 p.m., M-F, room A184

Phone/Virtual Assistance: 217-353-3333 * techhelp@parkland.edu

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th




Keywords:computer assistance tech support student tech service desk tech sd technical BYOD   Doc ID:65894
Owner:Sara S.Group:Parkland College
Created:2016-08-09 09:19 CDTUpdated:2020-08-09 16:19 CDT
Sites:Parkland College
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