Campus Technologies - Report an IT Issue and/or Find Answers to Tech Problems

TeamDynamix is a ticketing system and service catalog used by Campus Technologies (as well as Physical Plant). It allows users to find answers to tech problems, report issues with Parkland hardware or applications, and submit service requests for something new. This article will describe how to submit a ticket to Campus Technologies if something is broken or not working correctly. If you would rather contact the Tech Service Desk by phone, please call 217-353-3333 or stop by and visit us in room A184.

Access TeamDynamix via

Find answers to your tech questions:

    • Click on the Parkland KnowledgeBase link within the "Articles" section and then select the green Parkland KB button.
    • Enter a word or topic in the Search bar.
    • Click Search and review the information provided.

    Submit a Ticket for Something That is Broken:

    1. If you don't have time to search the KnowledgeBase for help, select Report an IT Issue in the Information Technology section at
    Report an IT Issue button

    2. That will bring up a list of choices. Select the most appropriate option that describes the problem that you are having.Once selected, details and self-service options will display on the page. If you don't see the information that you need to resolve your issue, select the Submit a Ticket button in the upper right. 

    3. After selecting Submit a Ticket, you may be prompted to enter your ParklandOne credentials. Please note that if you select "Login Assistance" from the list of services, it will not ask for your ParklandOne username and password. 

    4. Some fields will automatically populate with your information. If you are submitting a ticket on behalf of someone else, you will need to update those fields with the recipient’s information.

    5. Required fields are marked with a red asterisk *.

    6. Field help is available by clicking the question mark icon next to each field Field Help Icon - Question Markor by clicking Show Help to display help for all fields.

    Show Help Option
    7. Fill in the Contact Information and Ticket Details sections.

    8. Click Submit Incident at the bottom of the page to send the ticket to the Tech Service Desk.

    9. An online confirmation that your request was created successfully will be displayed.

    Request Created Successfully Message

    10.You will receive an email confirmation with the ticket number assigned to it.

    11. To go back into the ticket after the fact, simply log back into TeamDynamix via and click View My Requests. Click on the ticket title to view the details, status, and any notes that the technician might have added.

    Tech Service Desk

    Room A184, 217-353-3333

    Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

    Summer: 7:30 a.m. - 6:00 p.m. M-Th

    Submit an IT Help Ticket via

    KeywordseHelpDesk help desk e-HelpDesk e helpdesk report a problem Tech Service Desk Campus Technologies issue issues problem problems reporting tracker tickets Team Dynamix Team Dynamics TeamDynamics services incident teamdynamix incident   Doc ID58322
    OwnerSara S.GroupParkland College
    Created2015-11-18 11:41:37Updated2024-02-06 19:06:31
    SitesParkland College
    Feedback  1   0