Okta - Setup and Use Voice Call Authentication

This article reviews the set up and usage of the Voice Call Authentication MFA method for Okta connected services.

Voice Call Authentication allows the use of any phone number that can receive calls to be used as an MFA factor within Okta. When prompted, the user will receive a phone call on the phone number that was set up during the enrollment process and they will be supplied with a code (verbally). The user then inputs the code into the MFA prompt and is allowed into the service. Please note that if you choose to use a phone number associated with a landline phone, you must be physically near that phone in order to receive the code. 

Set up Voice Call Authentication

Using Voice Call Authentication

See Also:

Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu