Managed Print Services through GFI (for Parkland Employees)
Effective January 1st, 2018, Parkland implemented a Managed Print Service contract with GFI. The contract covers maintenance and supplies for all laser printers on campus as well as Sharp & Ricoh copiers. This contract standardizes the service and support of these units to a single vendor and will help reduce our printing costs across campus.
-
All supported devices are labeled with a unique GFI ID number, similar to ‘CX100’.
When you require service, please contact the Tech Service Desk at 217-353-3333 or submit a ticket and provide the ID number that is listed on the GFI tag. If your unit requires service beyond what Campus Tech can provide, a service ticket with GFI will be created.
-
Toner replacement will be provided by GFI as part of this contract. If your printer/copier has a network connection, GFI will be able to monitor toner supply levels and proactively send out replacement cartridges as needed.
If your departmental office has not proactively received a replacement OR if the device is not networked, users will need to contact the Tech Service Desk at 217-353-3333 or submit a ticket and provide the GFI tag number in addition to the cartridge color/s that you are needing.
-
Replacement supplies will be delivered to your department office with the specific printer listed on the box. When a shipment arrives, closely examine the label to determine which printer it goes to.
-
All used cartridges should be delivered to the Mailroom loading dock for recycling.
-
Ink-jet printers, as well as copiers other than those mentioned above, are not included in this agreement. Departments that currently have those devices will need to continue to pay for service and supplies.
