Alertus Desktop (Windows)


WHAT IS ALERTUS DESKTOP & WHO CAN USE IT?
The Alertus Desktop application is a desktop notification system designed to receive emergency messages from the Public Safety office. It is available on all Parkland-owned Windows and Mac OS devices, laptops included. This application replaces the NetSupport Notify system on all Parkland computers.


HOW DO I KNOW IF ALERTUS DESKTOP HAS BEEN INSTALLED?

To verify that Alertus Desktop is operational on your computer, locate and right-click the yellow Alertus Desktop icon 1 in the system tray. The Status should read: Operational. If not, contact the Tech Service Desk at x3333.
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WHAT WILL I SEE WHEN PUBLIC SAFETY SENDS AN EMERGENCY MESSAGE?

When Public Safety issues an emergency alert message, you will receive a large pop-up similar to the image shown below.  To clear the message from your screen, click the green Acknowledge button at the bottom of the alert.
 
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FREQUENTLY ASKED QUESTIONS

The system tray icon has turned from yellow to red. What should I do?

If your system tray icon has changed from yellow to red 5, this signifies that your computer cannot receive alerts from Public Safety. If you are on a wireless network, please confirm that you are connecting to the "PCNet" Wi-Fi network as it will not work if you are connected to the "Parkland" network - Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet . If you need assistance, please call the Tech Service Desk(x3333).
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Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * techhelp@parkland.edu * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays




Keywords:emergency alerts 911 Public Safety notifications 9-1-1 announcements alert system   Doc ID:65957
Owner:Sara S.Group:Parkland College
Created:2016-08-10 14:10 CDTUpdated:2016-08-10 14:23 CDT
Sites:Parkland College
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