Student Email - Why Can't I Access My Account?

There are a few reasons why you might be unable to log in to your student email account.

1. Returning students* who have not enrolled in any Parkland classes for two or more consecutive semesters (excluding summer), will experience a delay of approximately 3 business days for their email account to be re-activated after registering. (*Defined as any person who has previously attended a Parkland class, including College for Kids and Community Education courses.) PLEASE NOTE: Your ParklandOne password will not match your student email password if you created it prior to registering for classes. To get your email account password to sync, wait 3 business days after registering for classes and then change your ParklandOne password once again at

2. If possibility number 1. does not fit your situation, please note that there may be a 5 minute delay in accessing your email account after creating a ParklandOne password.

3. Student email accounts go into "deactivated" status if you have not been enrolled in any
Parkland classes for two or more consecutive semesters (excluding summer). Your account will not be reactivated until 3 business days after you have re-enrolled in classes.

See Also:

Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays

Keywords:outlook office 365 mail unable to open error parklandone parkland one log on logon log in login   Doc ID:64331
Owner:Sara S.Group:Parkland College
Created:2016-06-22 08:24 CDTUpdated:2016-06-22 11:38 CDT
Sites:Parkland College
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