Office 365 (Outlook 2013) - How to Request a Delivery and/or Read Receipt


Read and delivery receipts: How they work

Before you send a message, click the Options tab. Then, click Request a Delivery Receipt or Request a Read Receipt. When you send the message, it's routed to the recipient's email server, which delivers it to his inbox. And the server sends the delivery receipt you requested. Note that the server, not the recipient, is shown as the sender of the delivery receipt.

When the recipient double-clicks the email to open it, he can choose to send you a read receipt or choose not to.


Change what happens when you receive a read receipt request

When you receive a message with a read receipt request, that means the sender wants to get confirmation that you received the message. Read receipts can be automatically returned or not, or you can choose what to do for each read receipt request. In order to change these settings, please do the following.

1. Click the File tab.

2. Click Options.

3. Click Mail.

4. Under Tracking, under "For any message received that includes a read receipt request", click one of the following options:

  • Always send a read receipt
  • Never send a read receipt
  • Ask each time whether to send a read receipt


Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * techhelp@parkland.edu * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays




Keywords:sent confirmation send client email   Doc ID:51774
Owner:Sara S.Group:Parkland College
Created:2015-05-29 14:02 CDTUpdated:2016-09-21 16:08 CDT
Sites:Parkland College
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