TeamDynamix – Ticket Approval


TeamDynamix is the ticketing system and service catalog used by Campus Technologies. It allows faculty, staff, and students to find answers to tech problems, submit tickets for problems that they are experiencing, or request services from Campus Technologies. 

When do tickets require approval?

Tickets for problem resolution do not require approval.  Service types such as Login Assistance, Issues (Hardware, Software, Email, Audio Visual, Network, or File Share), Reporting Suspicious Email, or General Technology Help are problem resolution.

Requests for services require approval.  Service types such as Accounts and Access, Audio Visual, and Service Request fall into this category. Examples include; role based provisioning, Colleague requests, quotes for hardware or software, calendar or email access, specialized file shares, projector installs, and WePresent.

Who will approve the service request?

Request approvals are configured for individual users in TeamDynamix and were determined by the Dean, Director, or Department head.  The approver is typically, but not always, the recipient’s supervisor.  

*If a request approver needs to be updated, please submit a problem resolution ticket.

Service Request approval notification

When a service request that requires approval is submitted, the approver will receive an email.

From: (Name of the Recipient) <notify@teamdynamixapp.com>
Subject: TeamDynamix Workflow Step Assignment (Supervisor Approval)
Message includes the workflow step assignment information as well as service request details.

How are service requests approved?

Email
In the approval email, the approver clicks on Supervisor Approval Workflow Step, then clicks the green Approve button.
Supervisor Approval Workflow Step

Approve Button

In TeamDynamix


Click on Services, then My Approvals.
Select Services; My Approvals

Click the Supervisor Approval Step, then Approve.
Supervisor Approval Link

Approve Button

Enter any comments (optional), then click Save.
Enter Comments; Click Save

The service request is now approved.
Step Approved
 
Tickets can be Rejected by clicking the Reject Service Request button.
Reject Service Request
 

See Also:


Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu





Keywords:work request service request team dynamix dynamics tickets ticketing approvals approve   Doc ID:116285
Owner:Rebecca M.Group:Parkland College
Created:2022-01-25 22:52 CDTUpdated:2022-01-31 11:04 CDT
Sites:Parkland College
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