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Microsoft Teams - Set Up Call Forwarding
Set up call forwarding
1. To
start forwarding your calls, in the Teams client click on the three dots next to
your profile picture or initials in the top right.
2. Select Settings > Calls.
3. Under Call answering rules, choose Forward my calls, and then select where
you want your forwarded calls to go: voicemail, another person, or a call group.
4. You
can also change your forwarding settings by selecting options in the dropdown
menu below your dial pad in the Calls
App of your Teams client.
Set up call forwarding to a call group
1. Under Call answering rules, select Forward my calls.
2. In the Forward to menu, select Call group.
3. Under Add people, add the people you want in
your call group. You can add up to 25 people. Anyone you add will get a
notification.
4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or select In the order above to call people in order in 20-second
intervals. If your call group has six or more people, incoming calls
will ring all of them at the same time
Note: You
need to add people from your organization. Phone numbers are not supported. Group
call pickup can be less disruptive than other forms of call forwarding because
recipients can choose how to be notified of an incoming call in their settings
and decide whether to answer it.