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Student FAQ - My.Parkland.edu and Parkland.edu


Q: Why am I still seeing the maintenance notification when I go to Parkland.edu and/or My.parkland.edu?

You will need to clear the cache in your browser. Web Browsers - How to Clear Your Cache


Q: My password does not work for My.parkland.edu. What should I do?

All ParklandOne passwords have been reset. Go to one.parkland.edu, sign in with your ParklandOne username, and select the “Forgot Password” option. This will send a 4-digit authorization code to your mobile phone and you will need to enter and confirm a new password. Please note that this will not change your password for Office 365/email OR for Cobra Learning. You will continue to sign in to those two systems as you have been. On May 16th, Office 365/email AND Cobra will be synced to your new ParklandOne password. For any access issues, please contact the Tech Service Desk at 217/353-3333. 


Q: I remember my ParklandOne password, why do I need to go through the “Forgot Password” steps?

All ParklandOne passwords have been reset. Go to one.parkland.edu, sign in with your ParklandOne username, and select the “Forgot Password” option. This will send a 4-digit authorization code to your mobile phone and you will need to enter and confirm a new password. Please note that this will not change your password for Office 365/email OR for Cobra Learning. You will continue to sign in to those two systems as you have been. On May 16th, Office 365/email AND Cobra will be synced to your new ParklandOne password. For any access issues, please contact the Tech Service Desk at 217/353-3333.


Q: Why can’t I reuse my old ParklandOne password?

ParklandOne password requirements do not allow reuse of old passwords.


Q: Is my Office365/Email AND Cobra password synced with my ParklandOne password?

Access will not be synced at this time. You will continue to sign in to those two systems as you have been. On May 16th, Office 365/email AND Cobra will be synced to your new ParklandOne password. For any access issues, please contact the Tech Service Desk at 217/353-3333.


Q: Are library services available?

Many library services remain available to you. Visit the Library website at library.parkland.edu to view the list of databases which can be accessed using an alternate login/password. Library staff are available via chat and email to help you with locating and using resources. 


Q: When is the deadline to withdraw and how do I request it?

The deadline to withdraw from course(s) is Friday, May 8th. To request a withdrawal, email the following information to registration@parkland.edu.

Subject line: Request to Withdraw
Included in the body of the email:
o First and Last Name
o PCID number
o Course(s) title, course prefix, course number, and course section number (example: Introduction to Humanities HUM 100—003)
o Are you requesting to withdraw from all of your spring classes: Yes/No


Q: How do I register Summer and Fall 2020 classes?

Visit parkland.edu/register for details on how to register.


Q: Can I purchase books for my upcoming classes?

While the physical Parkland College Bookstore is closed due to the pandemic, students will be able to order books and other course-related items for Summer 2020 online via the Bookstore website at www.parklandbookstore.com.  All orders will ship for FREE. Acceptable forms of payment include debit, credit, and financial aid, including Bookstore Voucher Forms. A message will be posted to the website, along with an email to all students once the system is available. Contact Bookstore@parkland.edu for more information, questions, or concerns. 


Q: Is the Parkland College Call Center back online?

Yes, the call center is back online and can be reached at 217/351-2200. The call center hours are 8am – 5pm, Monday through Friday. 


Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * techhelp@parkland.edu * 7:30 a.m. - 9:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays / 10:00 a.m. - 2:00 p.m. Saturdays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays




Keywords:my.parkland my parkland my.parkland.edu parkland.edu email cobra outlook office365 office 365 registration courses payment web advisor webadvisor self service selfservice password parkland one parklandone one.parkland.edu username pass word website classes tuition withdraw deadline library services register summer fall spring parkland call center bookstore book books classes   Doc ID:101768
Owner:Sara S.Group:Parkland College
Created:2020-05-06 13:55 CDTUpdated:2020-05-08 14:41 CDT
Sites:Parkland College
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