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Microsoft 365 (Outlook Mobile App) - Turn "Group Emails by Conversation" Off

The default view setting in the Outlook mobile app is different from its behavior on the web or the installed application on a computer. It defaults to organizing email by thread which arranges messages as conversational threads based on the Subject of the message. While some users find this feature convenient, others find it difficult to locate and respond to certain emails quickly as it collapses the content within a conversation thread. As a result, some students and faculty have missed important messages related to class content and exams. Users have the option to change this view setting if they wish.

 

1.Select your profile picture or initials next to Inbox.

The Outlook for iOS inbox screen, with the user's profile picture, located in the upper-left corner, highlighted.

2. Select the Settings icon.


The sidebar, with the "Settings" icon highlighted. The settings icon is a gear with six teeth. 

3. Scroll down and select Mail.

The "Settings" menu, with "Mail" highlighted.

4. Select Email Organization.

The "Mail" settings with "Email Organization" highlighted.

5. Select the toggle button next to Group Emails by Conversation.

The "Email Organization" setting screen, with the toggle switch for "Group Emails by Conversation" highlighted.

6. When the toggle switch is in the left position, the option for Arrange the Reading Pane will disappear, since it is no longer relevant. Emails will now be listed individually instead of organized by conversation or thread.

The "Email Organization" screen with the "Group Emails by Conversation" setting switched off, indicated by the toggle switch being in the left position.


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Keywords:
conversation view organize by thread groups subject android iOS Office email organization 
Doc ID:
94299
Owned by:
Thomas P. in Parkland College
Created:
2019-09-04
Updated:
2025-02-13
Sites:
Parkland College