Office 365 for Mac - Open a Shared Mail, Calendar or People Folder

Follow the instruction below to use the shared mail, calendar, or people folder feature in Outlook for Mac. When another Microsoft Outlook user grants you permission to their calendar, you can open it in Outlook. If you do not have permission, a permission request email message is sent to the other person.

Open a Shared Calendar

  1. On the File menu, point to Open, and then click Other User's Folder...
  2. In the Folder Type list, choose Inbox, Calendar, or Address Book (Note: In the new Outlook for Mac, you can only choose calendar).
  3. In the Search box, type the name of the person who granted you access, select the person's name in the search results, and choose Open.
  4. The shared Mail folder appears under Folders.
  5. The shared Calendar appears in the Folder pane under the Shared Calendars heading.
  6. The shared Address Book appears in the Folder pane under the Shared Contacts heading.


  • If you receive the message, "Outlook was redirected to the server to get new settings for you account." choose Always use my response for this server and select Allow.
  • If you have a shared folder selected in the Folder pane, new items that you create are saved in that shared folder.
  • To remove another user's shared folder from your Folder pane, hold down Control, select the folder, and then choose Remove Shared Account.

Open a Shared or Delegated Mailbox

Use this method if you are a delegate for another user's mailbox, or when you have permissions to several folders in a shared mailbox. You can also use this method when you have full access to a mailbox.

To open the shared mailbox:

  1. In the Tools menu, choose Accounts, and select the account that has access to the mailbox.
  2. Select Delegation and Sharing.
  3. Choose Shared With Me tab.
  4. Choose + to add a shared or delegated mailbox.
  5. Alternatively, you can also go to File > Open > Shared Mailbox, to open a shared or delegated mailbox.

Note: If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.

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Keywords:Microsoft email shares share account   Doc ID:84231
Owner:Caleb M.Group:Parkland College
Created:2018-07-23 16:49 CDTUpdated:2023-06-26 16:08 CDT
Sites:Parkland College
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