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Microsoft 365 (Outlook) - Junk Email Folder

Provide information regarding junk email filtering with a locally installed instance of Microsoft Outlook, or through Outlook on the Web.

Junk Email Filter:

The Junk Email Filter evaluates each incoming message based on several factors.These can include the time when the message was sent and the content of the message. It's a good idea to regularly review messages in the Junk Email folder to check for legitimate messages that were incorrectly classified as junk. If you find a message that isn’t junk, drag it back to the Inbox or any other folder.

Note: Parkland College employs additional spam email filtering through use of Darktrace. For additional information on Darktrace, please see Parkland College Email Spam Filter.

Check Junk Email & Quarantine Folders:

To check your Junk Email folder, please look on the left-hand side of the Outlook interface. Within the "Folders" section, you will see "Junk Email" and "Quarantine" folders. "Junk Email" is where suspicious messages are held that meet a certain threshold. "Quarantine" is where highly suspicious messages are held. Mail that exceeds both thresholds will be held by the mail filter and should show in one of the digest messages.

Outlook Folders - Junk Email and Quarantine

If you are using the installed Outlook application, they reside in the section specific to your Email address:

Outlook App - Junk Email & Quarantine Folders

Installed Outlook Application:

To change the options for the Junk Email Filter, do the following (scroll further down to see instructions for Outlook on the Web):

    From within the Home tab, in the Delete group, select Junk > Junk Email Options.

    Outlook Home Bar

By default, the protection level is set to No Automatic Filtering. You can make the filter more aggressive by changing the level of protection that it provides. The higher you set the protection level, the greater the risk of some legitimate messages being identified as junk and moved to the Junk E-mail folder.

    Junk Email Options
While the Junk Email Filter checks your incoming messages automatically, Junk Email Filter Lists let you control what is considered spam. You can add names, email addresses and domains to these lists so the filter doesn’t check messages from sources you trust, or blocks messages that arrive from specific email addresses and domains you don't know or trust. To access these lists, click on the various tabs to the right of the Options tab as seen in the picture above.
Safe Senders list: Email addresses and domain names in the Safe Senders List are never treated as junk email, regardless of the content of the message.

Safe Recipients list: If you belong to a mailing list or a distribution list, you can add the list sender to the Safe Recipients List.

Blocked Senders list: You can easily block messages from particular senders by adding their email addresses or domain names to the Blocked Senders List. The blocked sender limit is 500.

International list: Some email you receive might be written in languages you are unfamiliar with and don't want to read. You can block messages such as these by selecting the various options in the International tab.

Outlook on the Web:

There are fewer junk filtering options if you are using Outlook on the Web.  To access, click on the Settings icon >View all Outlook settings>Junk email.  From here, you can add or delete addresses from the Blocked Senders and Domains list and the Safe Senders and Domains list. You can also set up a couple of filtering and reporting options.

For the most up to date information about the junk email folder, please reference the Microsoft help article at Overview of the Junk Email Filter 

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Keywordsmail filter spam e-mail messages message darktrace Office   Doc ID83351
OwnerSophia E.GroupParkland College
Created2018-07-03 15:39:01Updated2024-02-02 18:21:40
SitesParkland College
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