Parkland Printers / Copiers - Servicing & Supplies
This article is intended for Parkland employees.
Effective January 1st, 2018, Parkland implemented a Managed Print Service contract with GFI. The contract covers maintenance and supplies for all laser printers on campus as well as Sharp & Ricoh copiers. This contract standardizes the service and support of these units to a single vendor and will help to reduce our printing costs across campus.
Service / Repair:
All of the supported devices should now have been labeled with a unique GFI ID number, similar to ‘CX100’. When you require service, please submit an incident ticket or contact the Tech Service Desk at 217-353-3333 and provide them with the GFI number that is listed on the tag. If your unit requires service beyond what Campus Technologies can provide, they will initiate a ticket with GFI.
Toner / Supplies:
Toner replacements will also be provided by GFI as part of this contract. If your printer/copier has a network connection, GFI will be able to monitor toner supply levels and proactively send out replacement cartridges as needed. For devices that are not networked or if you did not receive a proactive toner cartridge, please submit an incident ticket or contact the Tech Service Desk at 217-353-3333 and provide them with the GFI number that is listed on the tag as well as the color/s of the cartridge/s you are in need of. Campus Technologies will initiate a replacement order through GFI. The mailroom delivers all cartridges to the Tech Service Desk and Campus Tech staff will route them to the correct location, oftentimes the departmental office. The departmental office will need to closely examine the label to determine which printer it goes to. The Print Shop no longer maintains toner replacements but all used cartridges should be brought to the Mailroom loading dock for recycling. Recycling spent cartridges is the responsibility of the department.
Ink-jet printers, as well as copiers other than those mentioned above, are not included in this agreement. Departments that currently have those devices will need to continue to pay for service and supplies.