Student Email - Why Can't I Access My Account?

There are a few reasons why you might be unable to log in to your student email account.

1. Returning students* who have not been enrolled in any Parkland classes for 365 days will experience a delay of approximately 1 business day for their email account to be re-activated AFTER REGISTERING FOR CLASSES. (*Defined as any person who has previously attended a Parkland class, including College for Kids, Dual Credit  and Community Education courses.)

 PLEASE NOTE: Your ParklandOne password will not match your student email password if you created it prior to registering for classes. To get your email account password to sync, wait at least 1 day after registering for classes and then change your ParklandOne password once again at

2. If scenario number 1. does not fit your situation, please note that there may be a 5 minute delay in accessing your email account after creating a ParklandOne password.

3. Student email accounts go into "deactivated" status if you have not been enrolled in any
Parkland classes for 365 days. Notification is sent to warn you of this upcoming deactivation.  There is no way to retrieve messages from a deactivated Parkland email account.

See Also:

Tech Service Desk: Contact and Hours

In-Person Assistance: 10 a.m. - 2 p.m., M-F, room A184

Phone/Virtual Assistance: 217-353-3333 *

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Keywords:outlook office 365 mail unable to open error parklandone parkland one log on logon log in login   Doc ID:64331
Owner:Sara S.Group:Parkland College
Created:2016-06-22 08:24 CDTUpdated:2019-05-08 16:45 CDT
Sites:Parkland College
Feedback:  1   1