Campus Technologies - Report an IT Issue and/or Find Answers to Tech Problems
Access TeamDynamix via https://services.parkland.edu.
Find answers to your tech questions:
- Navigate to the Parkland KnowledgeBase by selecting Knowledge Base from the navigation bar.
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- Click on the Parkland KnowledgeBase link within the "Articles" section and then select the green Parkland KB button.
- Enter a word or topic in the Search bar.
- Click Search and review the information provided.
Submit a Ticket for Something That is Broken:
2. That will bring up a list of choices. Select the most appropriate option that describes the problem that you are having. Once selected, details and self-service options will display on the page. If you don't see the information that you need to resolve your issue, select the Submit a Ticket button in the upper right.
3. After selecting Submit a Ticket, you may be prompted to enter your ParklandOne credentials. Please note that if you select "Login Assistance" from the list of services, it will not ask for your ParklandOne username and password.
4. Some fields will automatically populate with your information. If you are submitting a ticket on behalf of someone else, you will need to update those fields with the recipient’s information.
5. Required fields are marked with a red asterisk *.
6. Field help is available by clicking the question mark icon next to each field 
or by clicking Show Help to display help for all fields.
8. Click Submit Incident at the bottom of the page to send the ticket to the Tech Service Desk.
9. An online confirmation that your request was created successfully will be displayed.
10.You will receive an email confirmation with the ticket number assigned to it.
11. To go back into the ticket after the fact, simply log back into TeamDynamix via services.parkland.edu and click View My Requests. Click on the ticket title to view the details, status, and any notes that the technician might have added.