General Information and Help

Create a New KB Article

Edit an Existing KB Article

General Information and Help

The new KB document edit screen went live on September 18th, 2025 and introduces the following key changes:

• The new edit screen is now the default option when creating a new document or editing an existing document.

• Status names have been updated across the KB Admin Tools to reflect the labels used in the new doc edit screen. Please note that this is only a change to the labels themselves—document workflows are still the same.

If you encounter any issues, we recommend clearing your browser cache and cookies to see if that resolves the issue. To report a bug or ask a question, please contact the KB Team.

The broader KB User's Guide is a great resource for any information that is not listed below.

If you need assistance or are not currently set up to author documents, please contact the Tech Service Desk.

Create a New KB Article

1. Enter the following URL into your web browser: https://kb.parkland.edu/kbAdmin.
2. Sign in with your ParklandOne username and password.
3. Select the Documents tab at the top and then click Create a Doc towards the upper left of the screen.
4. In the Template drop-down field, select Default KB Article Template with Instructions. The template tells you what to put in each field and contains the style guidelines and best practices for KB authoring. Using this template will ensure that all of our documents are as consistent as possible. If you are just wanting read access to the template, please see Default KB Template with Instructions.
5. When creating a document, the status defaults to Draft. If you are not done with your document but need to close your session, make sure your latest draft is saved. It will be stored within the Draft link within the Documents tab in https://kb.parkland.edu/kbAdmin and will NOT be viewable from the public KB site - https://kb.parkland.edu. Once you have completed your article, click the blue Save Draft button. Select the drop-down arrow next to it, click Submit for Review. The status will change to In Review. Once it has been approved by the Parkland KB admins, they will publish it. The status will change to Published and it will be searchable and viewable by users. 

Edit an Existing Article

Creating a KB article is a commitment. Documents are automatically set to expire four years after the creation date. The document owner will receive "review" email prompts every year so that authors can go in and update the content. Owners will also receive a review notification a week or two prior to the expiration date. Expired documents are NOT available to users so it is extremely important that you stay on top of your content. Click on the link/s to the article/s within the email notification/s.

• If no edits are needed, simply select the Mark as reviewed option.
• If changes are required, select Edit. You must enter a quick comment describing what needs to be changed, then click Submit. Please be sure to reference Default KB Template with Instructions if you need guidance.
  1. When editing a document, the status defaults to Draft. If you are not done with your document but need to close your session, click on the blue Save Draft button in the upper right. It will be stored within the Draft link within the Documents tab in https://kb.parkland.edu/kbAdmin and will NOT be viewable from the public KB site - https://kb.parkland.edu.
  2. Once you have completed your article, click the blue Save Draft button. Select the drop-down arrow next to it and click Submit for Review. 
  3. The status will change to In Review. 
  4. Once it has been approved by the Parkland KB admins, they will publish it. The status will change to Published and your changes will be accessible to users on https://kb.parkland.edu. 

If you need to edit an active/published article sans review notification from the system, please do the following. 

1. Navigate to the Published link within the Documents tab in https://kb.parkland.edu/kbAdmin
2. Use the search fields at the top to find your article and select Go. 
3. Select Edit. You must enter a quick comment describing what needs to be changed, then click Submit.
4. Follow steps 1-4 directly above.