Office 365 (Outlook on the Web) - Access a Shared Mailbox

1. Open a browser and navigate to or click on the email icon within my.parkland. 

2. On the top right of your mailbox, select your profile icon (or initials), and then select Open another mailbox.

Expanded Profile

3. This will bring up a prompt. Type in the name of the shared mailbox.

Selected Shared Mailbox

4. Once you’ve selected the mailbox, click Open. The shared mailbox will open in another browser tab.

NOTE: If you wish to set up an autoreply on a shared account, this MUST be done through the web version of Outlook, not the installed client.

Click on the gear icon in the upper right hand corner and select View all Outlook Settings. Select Automatic Replies. Next, click on the option to Turn on automatic replies. Create your reply and select Save. Once saved, it is recommended that you send a test message to that account to make sure that the auto reply is working properly.

Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

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Keywords:sharedmail mail groupmail inbox browser account mail group account email automatic reply replies   Doc ID:116367
Owner:Samuel S.Group:Parkland College
Created:2022-01-31 11:00 CDTUpdated:2022-03-07 16:44 CDT
Sites:Parkland College
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