TeamDynamix – Ticket Approval
TeamDynamix is the ticketing system and service catalog used by Campus Technologies. It allows faculty, staff, and students to find answers to tech problems, submit tickets for problems that they are experiencing, or request services from Campus Technologies.
When do tickets require approval?
Tickets for problem resolution do not require approval. Service types such as Login Assistance, Issues (Hardware, Software, Email, Audio Visual, Network, or File Share), Reporting Suspicious Email, or General Technology Help are problem resolution.
Requests for services require approval. Service types such as Accounts and Access, Audio Visual, and Service Request fall into this category. Examples include; role based provisioning, Colleague requests, quotes for hardware or software, calendar or email access, specialized file shares, projector installs, and WePresent.
Who will approve the service request?
Request approvals are configured for individual users in TeamDynamix and were determined by the Dean, Director, or Department head. The approver is typically, but not always, the recipient’s supervisor.
*If a request approver needs to be updated, please submit a problem resolution ticket.
Service Request approval notification
When a service request that requires approval is submitted, the approver will receive an email.
• From: (Name of the Recipient) <notify@teamdynamixapp.com>
• Subject: TeamDynamix Workflow Step Assignment (Supervisor Approval)
• Message includes the workflow step assignment information as well as service request details.
How are service requests approved?
Email
In the approval email, the approver clicks on Supervisor Approval Workflow Step, then clicks the green Approve button.
In TeamDynamix
Click on Services, then My Approvals.
Click the Supervisor Approval Step, then Approve.
Enter any comments (optional), then click Save.
The service request is now approved.
Tickets can be Rejected by clicking the Reject Service Request button.
