1. Everything HelpDesk - How do I Submit a Help Ticket?
  2. Student Email - Information, Training, and Resources
  3. Microsoft Office 365 - Introduction, Overview, and Access
  4. Parkland Login Information Handout for Students - Getting Started
  5. Remote Desktop Connection (Windows) - Remotely Control Your Office Computer From On or Off Campus
  6. Parkland College BYOD Tech Tutorial Video for Students
  7. Parkland College - BYOD Tech Preparation Checklist and Resources for Students
  8. ParklandOne - FAQ
  9. Student Email - Login and Account Information
  10. Office 365 (Outlook) - Training Videos (via lynda.com)
  11. Office 365 (Personal Devices - Mac) - How to Install the Full Client Version
  12. Office 365 (Personal Devices - Windows) - How to Install the Full Client Version
  13. Lynda.com - How do I Access it Once My Account has been Created?
  14. How Do Employees Request IT Help?
  15. Parkland Wi-Fi - Wireless Network Options
  16. My Parkland - Getting Started / How to Log on / Password Details
  17. Office 365 - Outlook App Setup on your iOS device (iPad, iPod, iPhone)
  18. Cobra Learning - Office 365 and Changes to Email
  19. Office 365 (Outlook 2013) - Outlook Client Training for Windows
  20. Cobra Learning - Getting Started
  21. Office 365 - Outlook App Setup on Android Phones
  22. Parkland Telephone System - User Documentation
  23. Cobra Learning - Setting your account preferences
  24. Office 365 - Native Outlook Setup on Android Phones
  25. Office 365 - Installing Parkland Email (Outlook) on a Phone or Mobile Device
  26. ParklandOne - How to Enroll in the Password Management System
  27. Parkland Wi-Fi - Guest Access
  28. ParklandOne - Forgot Password? - How to Reset It
  29. Parkland Wi-Fi (Student Access) - Connecting to Parkland
  30. Public Safety Emergency Notifications
  31. Office 365 (Outlook 2013) - How to Set Up Your Outlook Client Account Profile (Windows)
  32. Office 365 (Outlook 2011 Mac) - How to Set Up Your Outlook Client Account
  33. Lynda.com - How do I Create a New Account?
  34. Office 365 (Web) - Training - (Outlook Mail / Calendar / People / Tasks)
  35. ParklandOne - Password Requirements
  36. ParklandOne - What is my Username?
  37. ParklandOne - How to Change Your Password
  38. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet
  39. Parkland Wi-Fi - Eduroam
  40. Office 365 (Outlook 2011) - Outlook Client Training for Mac
  41. Office 365 (Outlook 2013) - Advanced Outlook Client Training for Windows
  42. Office 365 (Skype for Business) - Adding Contacts to Groups
  43. Office 365 (Skype for Business) - How to Create and Delete Groups
  44. Parkland College - Making Conference Calls
  45. WebAdvisor - Online Direct Deposit Paystubs (Pay Advices)
  46. Parkland College - Dell Laptops For Sale in the Bookstore (Fall 2017)
  47. Office 365 (Outlook 2013) - Set up a Mail Merge with Outlook Contacts
  48. Student Email - Why Can't I Access My Account?
  49. Office 365 (Outlook 2013 / Web) - Creating a Signature File
  50. Office 365 - Windows System Requirements for Client Install
  51. Cobra Learning: Respondus 4.0
  52. Using your Skype for Business Account to Connect to Regular Skype Accounts
  53. Connect your Apple Watch to the Parkland Wi-Fi Network
  54. Parkland College - Minimum Laptop Requirements for BYOD Courses
  55. Cobra Learning: Virtual Classroom (YouSeeU)
  56. Requesting Accounts for Student Workers
  57. How to Send Documents to the Print Shop
  58. Parkland College - Browser Compatibility List
  59. Parkland Technology Information / FAQ (for Employees)
  60. Microsoft Office 365 - What Applications are Included?
  61. Remote Desktop Connection (Windows) - How to Configure Your Office Computer for a Remote Desktop Connection
  62. Parkland Power Management Settings (Windows)
  63. Aruba VIA Client (Windows VPN) - Installation Instructions
  64. Setting up your Apple Pencil
  65. Outlook (Web App) - How to Recover Deleted Email
  66. Cobra Learning: Captioning and Transcripts
  67. Software for Home / Personal Use for Faculty and Staff
  68. Parkland College - Technology Orientation for New Employees
  69. Borrowing Laptops and Other Devices from the Library
  70. Parkland College - Printing Information for BYOD Courses
  71. How Required Software Changes are Deployed at Parkland
  72. Office 365 (Outlook 2013) - Resend or Recall an Email Message
  73. Installing Applications & Managing Updates on Parkland Computers (Windows)
  74. Parkland College - Accessing Financial Aid Self Service
  75. How to Change / Set a Default Program in Windows 7
  76. Unable to Open Outlook Email Links in Colleague or Via Web Browser (Windows)
  77. Cobra Learning: Emailing Students Before Class Start
  78. Cobra Learning: Accessibility Checker
  79. Cobra Learning: Student Roles
  80. Office 365 (Outlook | Outlook on the web) - Send an email to a contact or personal group
  81. Office 365 (Outlook 2013) - Organize your calendar with color categories
  82. How to access the H: (Home) drive on a Windows Computer
  83. How to Change / Set a default program in Windows 10
  84. Outlook (Web) - POP and IMAP Settings
  85. How to Manually Access the N: Drive on a Macintosh Computer
  86. Parkland Phones - Transfer a Caller Directly Into Voicemail
  87. Parkland College KnowledgeBase - Best Practices for Writing Documents
  88. Benefits - Open Enrollment Instructions
  89. Student Email / Office 365 - How Long Will My Account Remain Active?
  90. Office 365 - (Outlook) - Distribution Lists - Departmental Abbreviations
  91. Office 365 (Web)- How to Print a Calendar
  92. Cobra Learning: Accessibility Checker
  93. Office 365 (Outlook 2013): How to Change the Default Duration (30 minutes) of Events on your Calendar
  94. Office 365 (Outlook) - Individual Message Size Limit
  95. My Parkland - How to Upload a Document to the Portal in Sharepoint
  96. Office 365 (Outlook 2013) - How Do I Add Additional People to an Existing Meeting?
  97. ParklandOne - What is my Initial Default Password?
  98. How do I Look Up my Parkland College ID Number?
  99. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - iOS
  100. Office 365 - (Web) - Clutter Folder
  101. Campus Technologies - Work Request Tutorial
  102. Mozilla Firefox 52 - How to Enable Plug-ins (Silverlight, Java, etc.)
  103. Safari 10 - How to Enable Plug-ins (Silverlight, Flash, etc.)
  104. Cobra Learning: Merging Courses
  105. What is a Respondus LockDown Browser and where is it used ?
  106. H: Drive FAQ
  107. Office 365 (Outlook 2013) - Setting Up Skype for Business (Windows)
  108. Quick Access to Parkland's Web-Based Systems, Applications and Resources
  109. Parkland College - Colleague Information and Training Resources [Campus login required]
  110. Cobra Learning - Creating a Profile
  111. Office 365 (Web) - Yammer Overview
  112. Access to W2's and Paystubs Once You are No Longer Employed at Parkland College
  113. Parkland College - BYOD Tech Resources for Faculty
  114. wePresent Conference Controls for Faculty
  115. wePresent / MirrorOp Resources for Students
  116. Office 365 (Outlook on the Web) - How to Access and Use Skype
  117. Parkland Wi-Fi (Student Access) - Windows
  118. Cobra Learning - Solving Content Download Errors
  119. Office 365 (Web) - Create a Custom Contact List
  120. Cobra Learning - Release Final / Cumulative Calculated Grade
  121. Office 365 - (Outlook 2013 / 2011) - Recipient Limits
  122. Office 365 (Skype for Business) - Can you use Skype for Business to Conference with Students?
  123. Parkland Telephone System - Quick Start Guide
  124. wePresent Software Installation for Audio (Mac) for Students
  125. wePresent User Guide (Mac) for Students
  126. wePresent Software Installation (Mac) for Students
  127. Self Service Student Finance - Make a Payment
  128. Self Service Student Finance - View Billing Statement
  129. Self Service Banking Information for Students - Direct Deposit Setup
  130. Office 365 (Skype for Business) - Will This Replace our Current Phone System?
  131. Office 365 (Outlook 2013) - Using Quick Steps to Create an Email Message Template
  132. Web Browsers - How to Determine Which Version of Internet Explorer you are Using
  133. Web Browsers - How to Change the Compatibility View Settings in Internet Explorer
  134. Windows 7 - Screen Saver Settings
  135. Software Available in the Parkland library
  136. Windows 7 - How to Lock Your Screen
  137. Parkland College - What is the KnowledgeBase?
  138. Parkland College - Automatic Screen Locking (Windows)
  139. Office 365 (Skype for Business) - Share Your Desktop or a Program
  140. Office 365 (Outlook) - Sending Email Messages to Cell Phones (SMS Messaging)
  141. Office 365 (Outlook 2013) - Assigning Categories to Email Messages
  142. Office 365 - Technical Client Comparison
  143. Office 365 (Outlook 2013) - How to Request a Delivery and/or Read Receipt
  144. Office 365 (Outlook 2013) - Turn On or Off New Message Alerts
  145. Office 365 (Outlook 2013) - Changing the Subject of a Message
  146. Where Can I Learn More About the Features of lynda.com?
  147. Office 365 (Web) - How to Create a New Contact
  148. Office 365 (Outlook 2011 Mac) - How to Add Additional Email Accounts
  149. Office 365 (Outlook 2013) - Is There an Auto Complete Option When Adding Recipients to a Message?
  150. Colleague - Modifying your Single Sign-On Credentials
  151. wePresent User Guide (Windows) for Students
  152. Cobra Learning - Using TurnItIn Plagiarism Software
  153. Office 365 (Outlook) - Distribution Lists
  154. Cobra Learning - Setting Up TurnItIn Plagiarism Software
  155. Cobra Learning - Setting your notifications
  156. Cobra Learning - Setting your Notifications for Alternative Mobile Contact Method
  157. Office 365 - (Outlook 2013) - Create, Populate, Share, and Assign Permissions to Folders in Contacts
  158. Office 365 (Outlook 2013) - How to Share Email Folders
  159. wePresent Software Installation (Windows) for Students
  160. Campus Technologies - Work Request Guidelines
  161. Parkland Library - Hours
  162. Cobra Learning - How to Fix the "The web site your are accessing has experienced an unexpected error" Message in Chrome.
  163. Public Safety 911 (Windows) - How the Public Safety 911 App Works
  164. How do Students Request IT Help?
  165. Antivirus Software for Personal Devices
  166. Office 365 (Web) – Disable Conversation View in Outlook
  167. Public Safety 911 (Mac) - How the Public Safety 911 App Works
  168. Alertus Desktop (Mac)
  169. Alertus Desktop (Windows)
  170. Windows (Personal Devices) - Using Windows Defender / Security Essentials to Remove Viruses and Malware
  171. Library Fees and Fines
  172. Parkland Library - Borrowing Laptops and Other Equipment
  173. Records Management and Retention
  174. Off-Campus Access to Library Databases
  175. ParklandOne - Installing the Credential Provider on your Windows Workstation
  176. ParklandOne - Updating Cached Credentials on Parkland Owned Laptops
  177. ParklandOne - Accessing on a Macintosh Computer
  178. ParklandOne - Missing Dock Icon on a Macintosh Computer
  179. ParklandOne - Installing the Credential Provider on a Macintosh Computer
  180. ParklandOne - Accessing on your Windows Workstation
  181. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Android
  182. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Mac
  183. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Windows 10
  184. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Windows 8 / 8.1
  185. Office 365 - (Web / Outlook 2013) - Clutter Folder
  186. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Windows 7
  187. Parkland Wi-Fi (Student Access) - iOS
  188. Parkland Wi-Fi (Student Access) - Android
  189. Parkland Wi-Fi (Student Access) - Mac
  190. Web Browsers - How to Clear Your Cache
  191. Office 365 (Web) - Forward Your Email to a Personal Account
  192. Office 365 (Outlook 2013) - How to Forward Contact Group to Others
  193. Office 365 (Outlook 2013) - Convert an Email Message Into a Calendar Appointment
  194. Web Browsers - How to Enable Cookies
  195. How to check Minimum System Requirements for Software Installs - (Windows)
  196. How to access the new H: (Home) drive on a Macintosh Computer
  197. Cobra Learning: Activating the "Course Not Ready" Navbar
  198. Office 365 (Web) - Compatibility
  199. Office 365 (Web) - Change Outlook Light to Outlook Web App
  200. Web Browser - How to Find Out Which Version You are Running and How to Update
  201. Student Email - Mailbox Account Size and Maximum Message Size
  202. How to Check Minimum System Requirements for Software Installs - (Mac)
  203. Office 365 - Mac System Requirements for Client Install
  204. Cobra Learning - Attendance Tool Widget
  205. Cobra Learning - Create a McGraw Hill Connect Link in the Navbar
  206. Wireless Public Printing (Laptops) - Web Print
  207. Office 365 (Outlook 2013) - Sending E-mail From a Shared Account From Within Your Inbox (and Vice Versa)
  208. Aruba VIA Client (Windows) - Usage Instructions
  209. Office 365 (Skype for Business) - Start an Impromptu Meeting
  210. Office 365 (Skype for Business) - Change Your Availability
  211. Office 365 (Skype for Business) - How to Send an Instant Message
  212. Office 365 (Skype for Business) - Find and Add a Contact
  213. Cobra Learning - Forcing a Quiz Submission
  214. Admissions: Instructor-Initiated Withdrawal Process
  215. PC Print / Papercut - How to use the “Pay for Print” System at Parkland
  216. Office 365 (OneDrive for Business) - What is OneDrive for Business?
  217. Office 365 (Office 2016) - Microsoft Office Quick Start Guides
  218. Office 365 (Outlook 2013) - Schedule a meeting with other people using Scheduling Assistant and Room Finder
  219. Office 365 (Outlook) - Setting Up Automatic Replies on Departmental Email Accounts
  220. Barracuda Spam Firewall - How to Access, Deliver Your Flagged Emails. and Whitelist / Blocklist Senders
  221. Office 365 (Outlook) - No Longer Receiving Messages from the Barracuda Spam Firewall
  222. Office 365 - (Outlook 2013) - Redirect Email Replies to an Alternate Address
  223. Audio/Visual - Projector Control Application Instructions
  224. Audio/Visual - Instructions for the Hitachi LCD Projectors
  225. Business Intelligence - CROA Reports Design Process
  226. Cobra Learning - Extra Credit / Bonus
  227. Office 365 (Outlook 2011 Mac) - Find a Message with Instant Search
  228. Office 365 (Outlook 2013) - Find a Message with Instant Search
  229. Office 365 (Outlook 2013 / Web) - How to do a Search
  230. Colleague Approval Password Maintenance (APPW) [Campus login required]
  231. Cobra Learning - Viewing and Experiencing a Course as a Student
  232. HP LaserJet Pro M476DN Multifunction Printer - Scan to Email Function
  233. Cobra Learning - Posting Quiz Scores to Gradebook
  234. Office 365 (Outlook 2013) - Connect Your Outlook Profile to a Social Network
  235. Cobra Learning - Locating a Missing Course (Students)
  236. Cobra Learning - Locating a Missing Course (Faculty)
  237. Office 365 (Outlook 2013) - How to View Subfolders Within a Folder
  238. Office 365 (Outlook 2013) - How to Import / Export Contacts
  239. Cobra Learning - Tips for Taking Quizzes
  240. Cobra Learning - System Widgets
  241. My Parkland - How do I Access my Transcript?
  242. How to Change / Set a Default Printer in Windows 7
  243. Cobra Learning: Ebsco Curriculum Builder
  244. GroupWise to Office 365 (Outlook) Migration - Will Folders and Archived Folders Transfer Over As Is?
  245. Office 365 (Outlook 2013) - Removing the First Line of Message Text From Inbox / Mail Folders View
  246. Cobra Learning - Using Films on Demand
  247. Office 365 (Outlook) and 25Live - Parkland College Conference Rooms
  248. Office 365 (Outlook 2013) - How to Disable Notification Alerts and/or Sounds
  249. Cobra Learning - About Content
  250. Office 365 (Outlook 2013) - Conference Room Request and Approval Process
  251. Business Intelligence – Functions, Formulas, and Calculations [Campus login required]
  252. Cobra Learning: Discussion Grader
  253. Intelligent Agents Basics
  254. Cobra Learning: Replace Strings
  255. Cobra Learning: Glossary
  256. Cobra Learning: Themes
  257. Business Intelligence – CROA Training Manual [Campus login required]
  258. Aruba VIA Client - VPN (Windows) - Clear Profile and Create New Profile with your ParklandOne Password
  259. Cobra Learning - Creating a grade book
  260. Cobra Learning - Managing final grades
  261. Cobra Learning - Managing users' grades
  262. Cobra Learning - Managing grade schemes
  263. Cobra Learning - Managing grade items and grade book categories
  264. Cobra Learning - Creating a formula in the Grades Formula Editor
  265. Cobra Learning - Creating grade items and grade book categories
  266. Cobra Learning - Changing Grades settings and display options
  267. Cobra Learning: Checking the Quiz Event Log
  268. Cobra Learning - Using Rubrics in Competencies
  269. Cobra Learning - Rubric Basics
  270. Office 365 - Can you navigate between calendar and email?
  271. Office 365 (OneDrive) - System and Browser Requirements
  272. Office 365 (Skype for Business) - Will This replace Adobe Connect as an Online Advising Tool?
  273. Cobra Learning - Using Pages on the Mac
  274. Wireless Printing (From Parkland Laptops Only) - Same as Desktop Printing
  275. Parkland Telephone System - Forwarding a Phone
  276. Parkland Telephone System - Initial Voicemail Setup
  277. Parkland Telephone System - Xpressions Voicemail Menu Tree
  278. Parkland Telephone System - Transferring a Call
  279. Cobra Learning - Rubrics in Competencies
  280. Cobra Learning - Rubrics Basics
  281. Cobra Learning - Special Access
  282. Cobra Learning - Updates Widget
  283. Cobra Learning - Manage Dates
  284. Cobra Learning - Using Class Progress
  285. Cobra Learning - Group Basics
  286. Cobra Learning - Managing Group Enrollments
  287. Cobra Learning - Managing Groups and Group Categories
  288. Checking DNS on Windows OS When Unable to Connect to the Parkland Wi-Fi
  289. Cobra Learning - Manage Files
  290. Cobra Learning - Using SCORM in Content
  291. Cobra Learning - Understanding the Organization of Content
  292. Parkland Telephone System - How to Place a Conference Call
  293. Updating Your Account Information in the Event of a Name Change
  294. Cobra Learning - Question Library basics
  295. Cobra Learning - Using Quizzes
  296. Cobra Learning - Viewing quizzes
  297. Cobra Learning - Question Types
  298. Cobra Learning - Understanding regular expressions
  299. Cobra Learning - Managing and Updating Course Content
  300. Cobra Learning - Course Content Statistics and Feedback
  301. Cobra Learning - Creating Course Content
  302. Cobra Learning - Submitting feedback using the Content tool
  303. Cobra Learning - Navigating and accessing content
  304. Cobra Learning - Accessible course design
  305. Cobra Learning - Organizing your course accessibly
  306. Cobra Learning - Setting release conditions and special access to support students with different needss
  307. Cobra Learning - Meeting web content accessibility standards
  308. Cobra Learning - Referring students to accessibility resources
  309. Cobra Learning - About Attendance
  310. Cobra Learning - Creating and managing attendance schemes
  311. Cobra Learning - Creating and managing attendance registers and sessions
  312. Cobra Learning - Understanding attendance schemes and statuses
  313. Cobra Learning - Setting default attendance schemes
  314. Cobra Learning - Managing attendance data
  315. Cobra Learning - Understanding the % Attendance calculation
  316. Cobra Learning - Book Management
  317. Cobra Learning - Creating and managing a general (course) chat room
  318. Cobra Learning - Creating checklists, categories, or items
  319. Cobra Learning - Managing checklists, categories, or items
  320. Cobra Learning - Viewing user information
  321. Cobra Learning - Adding course participants from Classlist
  322. Cobra Learning - Viewing User progress
  323. Cobra Learning - Managing forums, topics, threads, and posts
  324. Cobra Learning - Moderating discussions and approving posts
  325. Cobra Learning - Viewing and exporting discussion statistics
  326. Cobra Learning - Restricting access to discussion forums and topics
  327. Cobra Learning - Creating discussion forums and topics
  328. Cobra Learning - Assessing (evaluating) a discussion topic
  329. Cobra Learning - Creating and Managing Dropbox
  330. Cobra Learning - Evaluating dropbox folder submissions
  331. Cobra Learning - Using Completion Tracking in Content
  332. Cobra Learning - Creating and Arranging your Course Content using Drag and Drop
  333. Cobra Learning - Using HTML Document Templates
  334. Cobra Learning - Creating and Managing News
  335. Cobra Learning - Copying Course Components Between Org Units
  336. Cobra Learning - Release Conditions
  337. GroupWise Proxy Access
  338. Cobra Learning - Importing Course Components from a File
  339. Cobra Learning - Exporting Course Components
  340. Cobra Learning - Creating and Managing Navbars
  341. Cobra Learning - About Themes
  342. Cobra Learning - About Navigation
  343. Introduction to GroupWise
  344. Cobra Learning - Custom Widgets
  345. Cobra Learning - About Homepages and Widgets
  346. Cobra Learning - Homepage Management
  347. GroupWise - Archiving
  348. Cobra Learning - Creating and replying to threads
  349. Cobra Learning - Downloading content
  350. Cobra Learning - About dropbox
  351. Cobra Learning - Using Address Book to Compose an Email
  352. Cobra Learning - About Email
  353. Cobra Learning - Managing Calendar events
  354. Cobra Learning - Managing email messages
  355. Cobra Learning - Using email folders
  356. Cobra Learning - Using the Address Book
  357. Cobra Learning - About News
  358. Cobra Learning - Managing news items
  359. Cobra Learning - Subscribing to News' RSS feed
  360. Cobra Learning - About Pager
  361. Cobra Learning - Sending and receiving pages
  362. Cobra Learning - Viewing pager logs
  363. Cobra Learning - Adding and removing pager contacts
  364. Cobra Learning - Composing (creating) emails
  365. Cobra Learning - Viewing your grades
  366. Cobra Learning - Navigating inside Cobra Learning
  367. Cobra Learning - Viewing your submission information and graded quizzes
  368. Cobra Learning - Taking a quiz
  369. Cobra Learning - About Quizzes
  370. Cobra Learning - Managing chat session archives
  371. Cobra Learning - About Chat
  372. Cobra Learning - Using chat
  373. Cobra Learning - Changing your email address
  374. Cobra Learning - About Discussions
  375. Cobra Learning - Discussions settings
  376. Cobra Learning - Finding and reading posts
  377. Cobra Learning - About User Progress
  378. Cobra Learning - Exporting events and subscribing to iCal feeds
  379. Cobra Learning - Keyboard only navigation accessibility features
  380. Cobra Learning - Keyboard only navigation tips
  381. Cobra Learning - Attendance Registers
  382. Cobra Learning - Blog Tool
  383. Cobra Learning - Following other users' blogs
  384. Cobra Learning - About Classlist
  385. Cobra Learning - Manage blog comments
  386. Cobra Learning - Creating a blog entry