1. VPN Secure Access - Usage Instructions
  2. Office 365 (Personal Devices - Mac) - Installing Office 2016 and/or Accessing the Online Apps
  3. Office 365 (Personal Devices - Windows) - Installing Office 2016 and/or Accessing the Online Apps
  4. Office 365 - Outlook Setup on iOS devices w/ the native iOS app (iPad, iPod, iPhone)
  5. Everything HelpDesk - How do I Submit a Help Ticket?
  6. Student Email - Information, Training, and Resources
  7. Microsoft Office 365 - Introduction, Overview, and Access
  8. Parkland Login Information Handout for Students - Getting Started
  9. Remote Desktop Connection (Windows) - Remotely Control Your Office Computer From On or Off Campus
  10. Parkland College BYOD Tech Tutorial Video for Students
  11. Parkland College - BYOD Tech Preparation Checklist and Resources for Students
  12. ParklandOne - FAQ
  13. Student Email - Login and Account Information
  14. Office 365 (Outlook) - Training Videos (via lynda.com)
  15. Lynda.com - How do I Access it Once My Account has been Created?
  16. How Do Employees Request IT Help?
  17. Parkland Wi-Fi - Wireless Network Options
  18. My Parkland - Getting Started / How to Log on / Password Details
  19. Office 365 - Outlook App Setup on your iOS device (iPad, iPod, iPhone)
  20. Cobra Learning - Office 365 and Changes to Email
  21. Office 365 (Outlook 2013) - Outlook Client Training for Windows
  22. Cobra Learning - Getting Started
  23. Office 365 - Outlook App Setup on Android Phones
  24. Parkland Telephone System - User Documentation
  25. Cobra Learning - Setting your account preferences
  26. Office 365 - Native Outlook Setup on Android Phones
  27. VPN Secure Access - Description & Installation
  28. Office 365 - Installing Parkland Email (Outlook) on a Phone or Mobile Device
  29. ParklandOne - How to Enroll in the Password Management System
  30. Parkland Wi-Fi - Guest Access
  31. ParklandOne - Forgot Password? - How to Reset It
  32. Parkland Wi-Fi (Student Access) - Connecting to Parkland
  33. Public Safety Emergency Notifications
  34. Office 365 (Outlook 2013) - How to Set Up Your Outlook Client Account Profile (Windows)
  35. Office 365 (Outlook 2011 Mac) - How to Set Up Your Outlook Client Account
  36. Lynda.com - How do I Create a New Account?
  37. Office 365 (Web) - Training - (Outlook Mail / Calendar / People / Tasks)
  38. ParklandOne - Password Requirements
  39. ParklandOne - How to Change Your Password
  40. ParklandOne - What is my Username?
  41. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet
  42. Parkland Wi-Fi - Eduroam
  43. Office 365 (Outlook 2011) - Outlook Client Training for Mac
  44. Office 365 (Outlook 2013) - Advanced Outlook Client Training for Windows
  45. Web Browser - How to Find Out Which Version You are Running and How to Update
  46. How to Transfer Files to the H: Drive (Windows)
  47. Office 365 (Outlook 2013) - Resend or Recall an Email Message
  48. VPN Secure Access - Username or Password Change
  49. Cobra Learning: Printing Grade Reports
  50. How to access the H: (Home) drive on a Windows Computer
  51. How to access the N: Drive on a Windows Computer
  52. How to Access/View Budget Information in Self-Service
  53. How to Access Your Tax Information Online (Students)
  54. How to Access Your 1095-C Forms Online
  55. How to Access your W-2's Online
  56. Cobra Learning: Upload Graded Assignments to Dropbox
  57. Parkland College - Dell Laptops For Sale in the Bookstore (Fall 2017)
  58. Cobra Learning - Attendance Tool Widget
  59. Cobra Learning: Merging Courses (2018 edition)
  60. Office 365 (OneDrive) - Storage Limit
  61. Office 365 (OneDrive for Business) - What is OneDrive for Business?
  62. Access to W-2's and Paystubs Once You are No Longer Employed at Parkland College
  63. Cobra Learning: Archiving Course Materials
  64. Parkland College - Printing Information for BYOD Courses
  65. Parkland Technology Information / FAQ (for Employees)
  66. Software for Home / Personal Use for Faculty and Staff
  67. wePresent Conference Controls for Faculty
  68. Parkland College - BYOD Tech Resources for Faculty
  69. My Parkland - How do I Access my Transcript?
  70. Office 365 (Skype for Business) - Adding Contacts to Groups
  71. Office 365 (Skype for Business) - How to Create and Delete Groups
  72. Parkland College - Making Conference Calls
  73. WebAdvisor - Online Direct Deposit Paystubs (Pay Advices)
  74. Office 365 (Outlook 2013) - Set up a Mail Merge with Outlook Contacts
  75. Student Email - Why Can't I Access My Account?
  76. Office 365 (Outlook 2013 / Web) - Creating a Signature File
  77. Office 365 - Windows System Requirements for Client Install
  78. Cobra Learning: Respondus 4.0
  79. Using your Skype for Business Account to Connect to Regular Skype Accounts
  80. Connect your Apple Watch to the Parkland Wi-Fi Network
  81. Parkland College - Minimum Laptop Requirements for BYOD Courses
  82. Cobra Learning: Virtual Classroom (YouSeeU)
  83. Requesting Accounts for Student Workers
  84. How to Send Documents to the Print Shop
  85. Parkland College - Browser Compatibility List
  86. Microsoft Office 365 - What Applications are Included?
  87. Remote Desktop Connection (Windows) - How to Configure Your Office Computer for a Remote Desktop Connection
  88. Parkland Power Management Settings (Windows)
  89. Setting up your Apple Pencil
  90. Outlook (Web App) - How to Recover Deleted Email
  91. Cobra Learning: Captioning and Transcripts
  92. Parkland College - Technology Orientation for New Employees
  93. Borrowing Laptops and Other Devices from the Library
  94. How Required Software Changes are Deployed at Parkland
  95. Installing Applications & Managing Updates on Parkland Computers (Windows)
  96. Parkland College - Accessing Financial Aid Self Service
  97. How to Change / Set a Default Program in Windows 7
  98. Unable to Open Outlook Email Links in Colleague or Via Web Browser (Windows)
  99. Cobra Learning: Emailing Students Before Class Start
  100. Cobra Learning: Accessibility Checker
  101. Cobra Learning: Student Roles
  102. Office 365 (Outlook | Outlook on the web) - Send an email to a contact or personal group
  103. Office 365 (Outlook 2013) - Organize your calendar with color categories
  104. How to Change / Set a default program in Windows 10
  105. Outlook (Web) - POP and IMAP Settings
  106. How to Manually Access the N: Drive on a Macintosh Computer
  107. Parkland Phones - Transfer a Caller Directly Into Voicemail
  108. Parkland College KnowledgeBase - Best Practices for Writing Documents
  109. Benefits - Open Enrollment Instructions
  110. Student Email / Office 365 - How Long Will My Account Remain Active?
  111. Office 365 - (Outlook) - Distribution Lists - Departmental Abbreviations
  112. Office 365 (Web)- How to Print a Calendar
  113. Cobra Learning: Accessibility Checker
  114. Office 365 (Outlook 2013): How to Change the Default Duration (30 minutes) of Events on your Calendar
  115. Office 365 (Outlook) - Individual Message Size Limit
  116. My Parkland - How to Upload a Document to the Portal in Sharepoint
  117. Office 365 (Outlook 2013) - How Do I Add Additional People to an Existing Meeting?
  118. ParklandOne - What is my Initial Default Password?
  119. How do I Look Up my Parkland College ID Number?
  120. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - iOS
  121. Office 365 - (Web) - Clutter Folder
  122. Campus Technologies - Work Request Tutorial
  123. Mozilla Firefox 52 - How to Enable Plug-ins (Silverlight, Java, etc.)
  124. Safari 10 - How to Enable Plug-ins (Silverlight, Flash, etc.)
  125. What is a Respondus LockDown Browser and where is it used ?
  126. H: Drive FAQ
  127. Office 365 (Outlook 2013) - Setting Up Skype for Business (Windows)
  128. Quick Access to Parkland's Web-Based Systems, Applications and Resources
  129. Parkland College - Colleague Information and Training Resources [Campus login required]
  130. Cobra Learning - Creating a Profile
  131. Office 365 (Web) - Yammer Overview
  132. wePresent / MirrorOp Resources for Students
  133. Office 365 (Outlook on the Web) - How to Access and Use Skype
  134. Parkland Wi-Fi (Student Access) - Windows
  135. Cobra Learning - Solving Content Download Errors
  136. Office 365 (Web) - Create a Custom Contact List
  137. Cobra Learning - Release Final / Cumulative Calculated Grade
  138. Office 365 - (Outlook 2013 / 2011) - Recipient Limits
  139. Office 365 (Skype for Business) - Can you use Skype for Business to Conference with Students?
  140. Parkland Telephone System - Quick Start Guide
  141. wePresent Software Installation for Audio (Mac) for Students
  142. wePresent User Guide (Mac) for Students
  143. wePresent Software Installation (Mac) for Students
  144. Self Service Student Finance - Make a Payment
  145. Self Service Student Finance - View Billing Statement
  146. Self Service Banking Information for Students - Direct Deposit Setup
  147. Office 365 (Outlook 2013) - Using Quick Steps to Create an Email Message Template
  148. Office 365 (Skype for Business) - Will This Replace our Current Phone System?
  149. Web Browsers - How to Determine Which Version of Internet Explorer you are Using
  150. Web Browsers - How to Change the Compatibility View Settings in Internet Explorer
  151. Windows 7 - Screen Saver Settings
  152. Software Available in the Parkland library
  153. Windows 7 - How to Lock Your Screen
  154. Parkland College - What is the KnowledgeBase?
  155. Parkland College - Automatic Screen Locking (Windows)
  156. Office 365 (Skype for Business) - Share Your Desktop or a Program
  157. Office 365 (Outlook) - Sending Email Messages to Cell Phones (SMS Messaging)
  158. Office 365 (Outlook 2013) - Assigning Categories to Email Messages
  159. Office 365 - Technical Client Comparison
  160. Office 365 (Outlook 2013) - How to Request a Delivery and/or Read Receipt
  161. Office 365 (Outlook 2013) - Turn On or Off New Message Alerts
  162. Office 365 (Outlook 2013) - Changing the Subject of a Message
  163. Where Can I Learn More About the Features of lynda.com?
  164. Office 365 (Web) - How to Create a New Contact
  165. Office 365 (Outlook 2011 Mac) - How to Add Additional Email Accounts
  166. Office 365 (Outlook 2013) - Is There an Auto Complete Option When Adding Recipients to a Message?
  167. Colleague - Modifying your Single Sign-On Credentials
  168. wePresent User Guide (Windows) for Students
  169. Cobra Learning - Using TurnItIn Plagiarism Software
  170. Office 365 (Outlook) - Distribution Lists
  171. Cobra Learning - Setting Up TurnItIn Plagiarism Software
  172. Cobra Learning - Setting your notifications
  173. Cobra Learning - Setting your Notifications for Alternative Mobile Contact Method
  174. Office 365 - (Outlook 2013) - Create, Populate, Share, and Assign Permissions to Folders in Contacts
  175. Office 365 (Outlook 2013) - How to Share Email Folders
  176. wePresent Software Installation (Windows) for Students
  177. Campus Technologies - Work Request Guidelines
  178. Parkland Library - Hours
  179. Cobra Learning - How to Fix the "The web site your are accessing has experienced an unexpected error" Message in Chrome.
  180. Public Safety 911 (Windows) - How the Public Safety 911 App Works
  181. How do Students Request IT Help?
  182. Antivirus Software for Personal Devices
  183. Office 365 (Web) – Disable Conversation View in Outlook
  184. Public Safety 911 (Mac) - How the Public Safety 911 App Works
  185. Alertus Desktop (Mac)
  186. Alertus Desktop (Windows)
  187. Windows (Personal Devices) - Using Windows Defender / Security Essentials to Remove Viruses and Malware
  188. Library Fees and Fines
  189. Parkland Library - Borrowing Laptops and Other Equipment
  190. Records Management and Retention
  191. Off-Campus Access to Library Databases
  192. ParklandOne - Accessing on your Windows Workstation
  193. ParklandOne - Updating Cached Credentials on Parkland Owned Laptops
  194. ParklandOne - Installing the Credential Provider on your Windows Workstation
  195. ParklandOne - Accessing on a Macintosh Computer
  196. ParklandOne - Installing the Credential Provider on a Macintosh Computer
  197. ParklandOne - Missing Dock Icon on a Macintosh Computer
  198. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Android
  199. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Mac
  200. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Windows 10
  201. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Windows 8 / 8.1
  202. Office 365 - (Web / Outlook 2013) - Clutter Folder
  203. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet - Windows 7
  204. Parkland Wi-Fi (Student Access) - iOS
  205. Parkland Wi-Fi (Student Access) - Android
  206. Parkland Wi-Fi (Student Access) - Mac
  207. Web Browsers - How to Clear Your Cache
  208. Office 365 (Web) - Forward Your Email to a Personal Account
  209. Office 365 (Outlook 2013) - How to Forward Contact Group to Others
  210. Office 365 (Outlook 2013) - Convert an Email Message Into a Calendar Appointment
  211. Web Browsers - How to Enable Cookies
  212. How to check Minimum System Requirements for Software Installs - (Windows)
  213. How to access the new H: (Home) drive on a Macintosh Computer
  214. Cobra Learning: Activating the "Course Not Ready" Navbar
  215. Office 365 (Web) - Compatibility
  216. Office 365 (Web) - Change Outlook Light to Outlook Web App
  217. Student Email - Mailbox Account Size and Maximum Message Size
  218. How to Check Minimum System Requirements for Software Installs - (Mac)
  219. Office 365 - Mac System Requirements for Client Install
  220. Cobra Learning - Create a McGraw Hill Connect Link in the Navbar
  221. Wireless Public Printing (Laptops) - Web Print
  222. Office 365 (Outlook 2013) - Sending E-mail From a Shared Account From Within Your Inbox (and Vice Versa)
  223. Office 365 (Skype for Business) - Start an Impromptu Meeting
  224. Office 365 (Skype for Business) - Change Your Availability
  225. Office 365 (Skype for Business) - How to Send an Instant Message
  226. Office 365 (Skype for Business) - Find and Add a Contact
  227. Cobra Learning - Forcing a Quiz Submission
  228. Admissions: Instructor-Initiated Withdrawal Process
  229. PC Print / Papercut - How to use the “Pay for Print” System at Parkland
  230. Office 365 (Office 2016) - Microsoft Office Quick Start Guides
  231. Office 365 (Outlook 2013) - Schedule a meeting with other people using Scheduling Assistant and Room Finder
  232. Office 365 (Outlook) - Setting Up Automatic Replies on Departmental Email Accounts
  233. Barracuda Spam Firewall - How to Access, Deliver Your Flagged Emails. and Whitelist / Blocklist Senders
  234. Office 365 (Outlook) - No Longer Receiving Messages from the Barracuda Spam Firewall
  235. Office 365 - (Outlook 2013) - Redirect Email Replies to an Alternate Address
  236. Audio/Visual - Projector Control Application Instructions
  237. Audio/Visual - Instructions for the Hitachi LCD Projectors
  238. Business Intelligence - CROA Reports Design Process
  239. Cobra Learning - Extra Credit / Bonus
  240. Office 365 (Outlook 2011 Mac) - Find a Message with Instant Search
  241. Office 365 (Outlook 2013) - Find a Message with Instant Search
  242. Office 365 (Outlook 2013 / Web) - How to do a Search
  243. Colleague Approval Password Maintenance (APPW) [Campus login required]
  244. Cobra Learning - Viewing and Experiencing a Course as a Student
  245. HP LaserJet Pro M476DN Multifunction Printer - Scan to Email Function
  246. Cobra Learning - Posting Quiz Scores to Gradebook
  247. Office 365 (Outlook 2013) - Connect Your Outlook Profile to a Social Network
  248. Cobra Learning - Locating a Missing Course (Students)
  249. Cobra Learning - Locating a Missing Course (Faculty)
  250. Office 365 (Outlook 2013) - How to View Subfolders Within a Folder
  251. Office 365 (Outlook 2013) - How to Import / Export Contacts
  252. Cobra Learning - Tips for Taking Quizzes
  253. Cobra Learning - System Widgets
  254. How to Change / Set a Default Printer in Windows 7
  255. Cobra Learning: Ebsco Curriculum Builder
  256. GroupWise to Office 365 (Outlook) Migration - Will Folders and Archived Folders Transfer Over As Is?
  257. Office 365 (Outlook 2013) - Removing the First Line of Message Text From Inbox / Mail Folders View
  258. Cobra Learning - Using Films on Demand
  259. Office 365 (Outlook) and 25Live - Parkland College Conference Rooms
  260. Office 365 (Outlook 2013) - How to Disable Notification Alerts and/or Sounds
  261. Cobra Learning - About Content
  262. Office 365 (Outlook 2013) - Conference Room Request and Approval Process
  263. Business Intelligence – Functions, Formulas, and Calculations [Campus login required]
  264. Cobra Learning: Discussion Grader
  265. Intelligent Agents Basics
  266. Cobra Learning: Replace Strings
  267. Cobra Learning: Glossary
  268. Business Intelligence – CROA Training Manual [Campus login required]
  269. Cobra Learning - Creating a grade book
  270. Cobra Learning - Managing final grades
  271. Cobra Learning - Managing users' grades
  272. Cobra Learning - Managing grade schemes
  273. Cobra Learning - Managing grade items and grade book categories
  274. Cobra Learning - Creating a formula in the Grades Formula Editor
  275. Cobra Learning - Creating grade items and grade book categories
  276. Cobra Learning - Changing Grades settings and display options
  277. Cobra Learning: Checking the Quiz Event Log
  278. Cobra Learning - Using Rubrics in Competencies
  279. Cobra Learning - Rubric Basics
  280. Office 365 - Can you navigate between calendar and email?
  281. Office 365 (OneDrive) - System and Browser Requirements
  282. Office 365 (Skype for Business) - Will This replace Adobe Connect as an Online Advising Tool?
  283. Cobra Learning - Using Pages on the Mac
  284. Wireless Printing (From Parkland Laptops Only) - Same as Desktop Printing
  285. Parkland Telephone System - Forwarding a Phone
  286. Parkland Telephone System - Initial Voicemail Setup
  287. Parkland Telephone System - Xpressions Voicemail Menu Tree
  288. Parkland Telephone System - Transferring a Call
  289. Cobra Learning - Rubrics in Competencies
  290. Cobra Learning - Rubrics Basics
  291. Cobra Learning - Special Access
  292. Cobra Learning - Updates Widget
  293. Cobra Learning - Manage Dates
  294. Cobra Learning - Using Class Progress
  295. Cobra Learning - Group Basics
  296. Cobra Learning - Managing Group Enrollments
  297. Cobra Learning - Managing Groups and Group Categories
  298. Checking DNS on Windows OS When Unable to Connect to the Parkland Wi-Fi
  299. Cobra Learning - Manage Files
  300. Cobra Learning - Using SCORM in Content
  301. Cobra Learning - Understanding the Organization of Content
  302. Parkland Telephone System - How to Place a Conference Call
  303. Updating Your Account Information in the Event of a Name Change
  304. Cobra Learning - Question Library basics
  305. Cobra Learning - Using Quizzes
  306. Cobra Learning - Viewing quizzes
  307. Cobra Learning - Question Types
  308. Cobra Learning - Understanding regular expressions
  309. Cobra Learning - Managing and Updating Course Content
  310. Cobra Learning - Course Content Statistics and Feedback
  311. Cobra Learning - Creating Course Content
  312. Cobra Learning - Submitting feedback using the Content tool
  313. Cobra Learning - Navigating and accessing content
  314. Cobra Learning - Accessible course design
  315. Cobra Learning - Organizing your course accessibly
  316. Cobra Learning - Setting release conditions and special access to support students with different needss
  317. Cobra Learning - Meeting web content accessibility standards
  318. Cobra Learning - Referring students to accessibility resources
  319. Cobra Learning - About Attendance
  320. Cobra Learning - Creating and managing attendance schemes
  321. Cobra Learning - Creating and managing attendance registers and sessions
  322. Cobra Learning - Understanding attendance schemes and statuses
  323. Cobra Learning - Setting default attendance schemes
  324. Cobra Learning - Managing attendance data
  325. Cobra Learning - Understanding the % Attendance calculation
  326. Cobra Learning - Book Management
  327. Cobra Learning - Creating and managing a general (course) chat room
  328. Cobra Learning - Creating checklists, categories, or items
  329. Cobra Learning - Managing checklists, categories, or items
  330. Cobra Learning - Viewing user information
  331. Cobra Learning - Adding course participants from Classlist
  332. Cobra Learning - Viewing User progress
  333. Cobra Learning - Managing forums, topics, threads, and posts
  334. Cobra Learning - Moderating discussions and approving posts
  335. Cobra Learning - Viewing and exporting discussion statistics
  336. Cobra Learning - Restricting access to discussion forums and topics
  337. Cobra Learning - Creating discussion forums and topics
  338. Cobra Learning - Assessing (evaluating) a discussion topic
  339. Cobra Learning - Creating and Managing Dropbox
  340. Cobra Learning - Evaluating dropbox folder submissions
  341. Cobra Learning - Using Completion Tracking in Content
  342. Cobra Learning - Creating and Arranging your Course Content using Drag and Drop
  343. Cobra Learning - Using HTML Document Templates
  344. Cobra Learning - Creating and Managing News
  345. Cobra Learning - Copying Course Components Between Org Units
  346. Cobra Learning - Release Conditions
  347. GroupWise Proxy Access
  348. Cobra Learning - Importing Course Components from a File
  349. Cobra Learning - Exporting Course Components
  350. Cobra Learning - Creating and Managing Navbars
  351. Cobra Learning - About Navigation
  352. Introduction to GroupWise
  353. Cobra Learning - Custom Widgets
  354. Cobra Learning - About Homepages and Widgets
  355. Cobra Learning - Homepage Management
  356. GroupWise - Archiving
  357. Cobra Learning - Creating and replying to threads
  358. Cobra Learning - Downloading content
  359. Cobra Learning - About dropbox
  360. Cobra Learning - Using Address Book to Compose an Email
  361. Cobra Learning - About Email
  362. Cobra Learning - Managing Calendar events
  363. Cobra Learning - Managing email messages
  364. Cobra Learning - Using email folders
  365. Cobra Learning - Using the Address Book
  366. Cobra Learning - About News
  367. Cobra Learning - Managing news items
  368. Cobra Learning - Subscribing to News' RSS feed
  369. Cobra Learning - About Pager
  370. Cobra Learning - Sending and receiving pages
  371. Cobra Learning - Viewing pager logs
  372. Cobra Learning - Adding and removing pager contacts
  373. Cobra Learning - Composing (creating) emails
  374. Cobra Learning - Viewing your grades
  375. Cobra Learning - Navigating inside Cobra Learning
  376. Cobra Learning - Viewing your submission information and graded quizzes
  377. Cobra Learning - Taking a quiz
  378. Cobra Learning - About Quizzes
  379. Cobra Learning - Managing chat session archives
  380. Cobra Learning - About Chat
  381. Cobra Learning - Using chat
  382. Cobra Learning - Changing your email address
  383. Cobra Learning - About Discussions
  384. Cobra Learning - Discussions settings
  385. Cobra Learning - Finding and reading posts
  386. Cobra Learning - About User Progress