What is Parkland Remote Support?
Parkland Remote Support (PRS) is a utility that Campus Technologies offers in order to provide remote support. The PRS utility allows a technician at Parkland College to remotely support your PC or Mac.
How will Parkland Remote Support work?
If staff, faculty, or students are experiencing a problem, they will call the Tech Service Desk at 217-353-3333. If the technician determines that the problem could be solved by using the PRS utility, the technician will ask the end-user if they would like to use the PRS utility. If the end-user agrees, the technician will direct them to support.parkland.edu. The technician will then provide the end-user with a session key. Once the user has submitted the session key, the remote session will begin.
What will I see during a remote session?
On support.parkland.edu, the end user will enter the support key that has been provided to them by the technician.
After entering the key, the browser will display a message and prompt the user to download an executable. The end-user will then need to run the executable.
After running the executable, the Parkland Remote Support session will open.
Before the session begins, the user will receive a request that says “(name of technician) is requesting to view and control your computer,” and the user will have the options to Allow or Refuse.
Select Allow and the session will begin. The end-user can end the session at any time by exiting out of the Parkland Remote Support session window. After the end-user has allowed a session to begin, the technician will have control of the machine, effectively allowing them to fully assist as if they are there in person.
Once the session ends, a message will display saying that the session has ended.
The end-user’s web browser will prompt them with a very brief survey.