My.Parkland – Opening / Filling Out Forms in Firefox (Windows & Apple)

Occasionally, internet browsers such as Mozilla Firefox need to have certain changes applied in order for content, such as PDFs, to display correctly. This article will illustrate how to enable Adobe Acrobat DC as your default PDF viewer in Firefox, thereby giving you the ability to open and fill out forms on the portal.


If the below image appears at the top of your screen, you will need to enable Adobe Acrobat DC as your default PDF reader.

  The following messages appear when Firefox is unable to properly allow a PDF to be edited when downloaded from the browser.

To enable Adobe Acrobat DC, please follow the instructions below based on the operating system you are using.

Enabling Adobe Acrobat Reader DC for Firefox on a Windows computer

Enabling Adobe Acrobat Reader DC for Firefox on an Apple computer


Enabling in Windows:

Open up Firefox's Settings menu, which should resemble three horizontal bars in the top right of your browser.

Click on the horizontal bars to open the settings window.

 The following menu will appear. Select Options.

Click on Options inside of the Firefox settings menu.

Select Applications on the left side of the screen and then scroll down until "Content Type" lists Portable Document Format (PDF) as an option. Select it so that it is highlighted.  In the Action column to the right of it, use the drop-down arrow to select Use Adobe Acrobat Reader DC (default) or Use Adobe Acrobat DC (default).

 In Applications inside of Firefox, change Portable Document Format to Adobe Acrobat Reader DC as the default.

If neither of those options appear or are not listed as "(Default)" then Windows needs to be told which program should be the default for opening and accessing .pdf files. In order to do this, locate your search bar at the bottom left of your screen or via the Start menu and type "Choose a default app" and hit enter on the selection as pictured below.

Search for Change Default App for Files in Windows

Scroll down until you see .pdf as the file type and then check the Default App column to the right. If Adobe Acrobat Reader DC (or Adobe Acrobat DC) is not selected, click on "Choose a Default" and select it as the default as pictured below.

Choose Adobe Acrobat Reader DC in the default file types.

You can now return to the Forms page on my.parkland and try opening up one of the PDF forms again. This time, you should be able to open and fill in the fields on the PDF as pictured below. Please note that some older fillable forms that were created in Adobe Live Cycle Designer may only be compatible with Internet Explorer. If you continue to run into issues, try opening the form in that browser instead.

Open one of the forms and fill out, save, and/or print as needed.


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Enabling on Apple:

If you are able to view the form but are unable to fill it out and/or are presented with a message that you need change to a different PDF viewer then you will need to change a setting in your Firefox browser.  Open up Firefox's Settings menu, which should resemble three horizontal bars in the top right as pictured below.

Open the Firefox settings on your Apple computer.

The following menu will appear. Select Preferences.

Click on Preferences once inside of the settings menu.

Click on Applications on the left side of the screen and then scroll down until "Content Type" lists Portable Document Format (PDF) as an option. Select it so that it is highlighted.  In the Action column to the right of it, use the drop-down arrow to select Use Adobe Acrobat Reader DC (default) or Use Adobe Acrobat DC (default).

  In Applications inside of Firefox, change Portable Document Format to Adobe Acrobat Reader DC as the default.

You can now return to the Forms page on my.parkland and try opening up one of the PDF forms again. This time, you should be able to open and fill in the fields on the PDF as pictured below.

  Open one of the forms and fill out, save, and/or print as needed.

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