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ParklandOne Password Update - How Does This impact the Outlook Client?
"ParklandOne" refers to your digital credentials for the College. It encompasses your Parkland username, password, and multifactor authentication (MFA). ParklandOne account management is powered by a system called Okta. This article explains the effects of a password update on the installed Outlook client for existing students and employees (not new users who are setting up their ParklandOne account for the first time). It applies to those who have forgotten their password and those who want to change their password (but remember their current one).
If you are signed into Outlook at the time that you change your ParklandOne password, there are a few things to note below. You can avoid steps 1-3 below by closing out of Outlook before or after a password change and signing back in with your new password.
- You will not be prompted to update your password.
- At first, you may be able to continue to send and receive messages but after a period of time, this will cease to be the case. At that point, you can draft new messages and click Send, but they will not actually send. You will instead get a prompt saying, "You have messages in your Outbox waiting to be sent. If you exit now, they won't be sent until the next time you start Outlook."
- Click Exit and Send Later. After doing so, the next time you open the Outlook client, enter your ParklandOne username and new password in the ParklandOne login prompts and then satisfy the multifactor authentication (MFA) prompt if required. You will now be signed into the Outlook desktop application.
