Parkland College - Technology Orientation for New Employees

Welcome to Parkland College! Please use this guide to get you started with creating a password, setting up multifactor authentication (MFA) and accessing Parkland systems. At the end of this article, you will see a link for "Parkland Technology Information / FAQ (for Employees)" which will give you an overview on things like how to request IT help, where to store Parkland-related files, software that is available to you for free on your personal devices, and a host of other resources.

1. Enroll in the ParklandOne password management system and create a password of your choosing: This is the password that you will use to sign on to the workstation in your office and it will also allow you to access most Parkland systems including the My.Parkland portal, email, Cobra Learning, Wi-Fi, Colleague, and more. In order to enroll in ParklandOne, you will need to have a mobile phone that accepts text messages. If you do not have a mobile phone, please contact the Tech Service Desk (their information is at the end of this article). ParklandOne - How to Enroll in the Password Management System

2. Set Up Okta Multifactor Authentication: Okta is a robust MFA security platform that keeps Parkland’s network, data, and users safer from account hijacking and it is required for access to many Parkland systems. For more information on registering for Okta, please see Okta - Register Your Account

3. Access the various Parkland systems: The first thing that you will want to check out is the My.Parkland website at https://my.parkland.edu. My.Parkland is the portal from which you can access all Parkland-related materials, directories, information, and systems. Once you are signed in, you can access the following (and a whole lot more).

Email: Outlook on the web

Cobra Learning: Parkland's online learning management system (Desire to Learn - D2L / Brightspace) provides students and faculty access to course-related information

Self Service: Provides access to leave balances, W2s, insurance coverage information, and allows approved staff to input requisitions, access departmental budget information and approve time sheets for part-time employees. Part-time employees use Self Service to access the Web Time Entry system. Self Service also allows faculty to input grades and view class schedules and rosters.

Tech Help: Report IT issues and access the KnowledgeBase. The Parkland KB is a searchable repository of IT related help articles. Select the Parkland KB tab towards the top and then select the green Parkland KB button. To initiate a ticket instead, after clicking on the Tech Help icon, select the category that best describes the problem that you are having and select Submit a Ticket.  
Employee Portal Buttons

4. Access the Outlook email client via the desktop (or laptop) in your Parkland office (optional): The Outlook client is more full-featured than the web-based version and it is installed on all Parkland office machines that are not shared by multiple people (it is not installed in P/T faculty offices or on instructor stations since it can create security issues).  You will not necessarily see a shortcut for it on the desktop. If not, search for "Outlook" and select "the Outlook app. The first time you access it on a new machine, you will need to set up your Outlook client profile. Click through the prompts to get started.

5. Access Microsoft Office applications: Again, you will not necessarily see shortcuts for Word, Excel, PowerPoint, etc. on the desktop. If not, do a search for "Word," "Excel," etc. and select the appropriate app. Microsoft Office is installed by default on all Parkland machines. You can also access the web based versions of these applications from anywhere on any machine by navigating to Parkland's Office 365 portal at https://go.parkland.edu.Click the online app you wish to open - OR - if you want to install the full version of Office on a personal device, select the Install Office button towards the upper right.

6. Access Microsoft Teams (optional): Many Parkland employees use MS Teams for communication and collaboration. Anyone can access the web-based version from anywhere on any machine via the online Office 365 portal at https://go.parkland.edu,  Please note that the Teams client is already installed by default on Parkland Office machines that are not shared by multiple people (it is not installed in P/T faculty offices or on instructor stations since it can create security issues). You will not necessarily see a shortcut for it on the desktop. If not, search for "Teams" and select the Teams app. If you wish to install Teams on a personal device, navigate the online version via https://go.parkland.edu. Click on the Teams icon on the left and it should prompt you to to install. Select "Get the app." If it doesn't prompt, click on the three dots (settings and more) in the upper right and select "Download the desktop app".  

7. Check out the other technology resources that are available to you at Parkland: Parkland Technology Information / FAQ (for Employees)



Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu