WHAT IS ALERTUS DESKTOP & WHO CAN USE IT?
The Alertus Desktop
application is a desktop notification system designed to receive emergency messages from the Public Safety office. It is available on all Parkland-owned
Windows and Mac OS devices, laptops included. This application replaces the NetSupport Notify system that was previously only on Parkland Windows computers.
HOW DO I KNOW IF ALERTUS DESKTOP HAS BEEN INSTALLED?
To verify that Alertus Desktop is operational on your computer, locate and select the yellow Alertus Desktop icon
in the menu bar. The status should read: Operational
. If not, contact the Tech Service Desk(x3333).
WHAT WILL I SEE WHEN PUBLIC SAFETY SENDS AN EMERGENCY MESSAGE?
When Public Safety issues an emergency alert message, you will receive a large pop-up similar to the image shown below. To clear the message from your screen, click the green Acknowledge
button at the bottom of the alert.
FREQUENTLY ASKED QUESTIONS
The menu bar icon has changed from yellow to red. What should I do?
This signifies that it’s not connecting over the network. If you are on a wireless network, please confirm that you are connected to the "PCNet" Wi-Fi network as it will not work if you are connected to the "Parkland" network - Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet
. If you need assistance, please call the Tech Service Desk(x3333).
Phone/Virtual Assistance: 217-353-3333 * firstname.lastname@example.org
Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays
Summer: 7:30 a.m. - 6:00 p.m. M-Th