Alertus Desktop (Mac)


WHAT IS ALERTUS DESKTOP & WHO CAN USE IT?
The Alertus Desktop application is a desktop notification system designed to receive emergency messages from the Public Safety office. It is available on all Parkland-owned Windows and Mac OS devices, laptops included. This application replaces the NetSupport Notify system that was previously only on Parkland Windows computers.


HOW DO I KNOW IF ALERTUS DESKTOP HAS BEEN INSTALLED?
To verify that Alertus Desktop is operational on your computer, locate and select the yellow Alertus Desktop icon 1 in the menu bar. The status should read: Operational. If not, contact the Tech Service Desk(x3333).

2


WHAT WILL I SEE WHEN PUBLIC SAFETY SENDS AN EMERGENCY MESSAGE?

When Public Safety issues an emergency alert message, you will receive a large pop-up similar to the image shown below.  To clear the message from your screen, click the green Acknowledge button at the bottom of the alert.

3.1
 


FREQUENTLY ASKED QUESTIONS

The menu bar icon has changed from yellow to red. What should I do?

4
This signifies that it’s not connecting over the network. If you are on a wireless network, please confirm that you are connected to the "PCNet" Wi-Fi network as it will not work if you are connected to the "Parkland" network - Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet . If you need assistance, please call the Tech Service Desk(x3333).


Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * techhelp@parkland.edu * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays




Keywords:emergency alerts 911 Public Safety notifications 9-1-1 announcements alert system   Doc ID:65954
Owner:Sara S.Group:Parkland College
Created:2016-08-10 13:28 CDTUpdated:2016-08-10 17:00 CDT
Sites:Parkland College
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