Parkland Technology Information / FAQ (for Employees)


1. How do I access technology related information and resources?

Log on to the portal (my.parkland.edu) with your ParklandOne account credentials and there are icons for email, the KB (IT KnowledgeBase), lynda.com, etc. To access the Technology Services page:

Click on the “Tech Services” icon
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-Or- click on the “Technology Services” tab.
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Both of these options will take you to the Technology Services page where you will find a wealth of options such as the Account Request Form, A/V Event Request Form, statuses and alerts, application shortcuts, and options for reporting IT problems and submitting Work Requests for anticipated needs and services.

2. How do I report issues and problems to the Tech Service Desk?
If it is an emergency (preventing you from being able to do your job), please call 353-3333. If it is not an emergency, please feel free to call or submit a ticket electronically.  To access the eHelpDesk system, please click on the “Report a Problem” icon on the Technology Services page.  You will need to enter your ParklandOne credentials for access.  You can also feel free to call the Tech Service Desk (353-3333) or, if you are on campus, you can stop by the Tech SD in room A184.

3. How do I request a service that requires chair/director approval such as hardware/software installs, equipment moves, phone setup, price quotes, network drive access, etc.?

Please click on the “Submit Work Request” icon on the Technology Services page. This system is used for lots of additional things such as consultant requests and institutional project requests but typically you will be choosing “Service Request” in the “Request Type” field.  Work Requests require department chair or director approval. For more information on how to submit a Work Request, please see Campus Technologies - Work Request Tutorial .

4. Is there a way to access technology related information and how-to guides if I want to try solving an issue by myself?

Yes! The Parkland College KnowledgeBase is an excellent searchable database loaded with instructions on a wide variety of IT-related topics and issues.  This is a great place to start if you are needing help with a Cobra-related question.  There are also articles on how to install Parkland email on your mobile devices, how to install Microsoft Office 365 on your personal machine/s, how to add your photo to your Outlook profile, etc. You can access the KnowledgeBase by going to kb.parkland.edu OR by clicking on the KB icon on the portal OR by selecting the KnowledgeBase option on the Technology Services page.

In addition to the KnowledgeBase, Parkland College also offers employees and students FREE access to lynda.com which contains over 4,500 professional video tutorials created by industry experts on topics ranging from Microsoft Outlook to digital photography - online anytime, anywhere.

Lynda.com - How do I Create a New Account?
Lynda.com - How do I Access it Once My Account has been Created?

5. How will I receive notification if there is an issue or potential outage of one of Parkland’s systems such as Cobra?

IT event notices and alerts get sent via email to all Parkland employees.  That same information will also be posted under the “Announcements” section on the portal.  In addition, if you are on the Technology Services page, you can click on the “IT Event Notices and Alerts” icon and/or or reference the “System Statuses” section on the right-hand side.

6. As a Parkland employee, is there any software that is available for me to install on my personal computer?

Yes! As an employee, you are able to install VPN and the Microsoft Office suite. Software for Home / Personal Use for Faculty and Staff

7. Can I access Office 365 and/or Outlook via the web without installing anything?

Yes! Simply navigate to go.parkland.edu/office365 or click on the “Microsoft Office 365 Portal” option on the Technology Services page and sign in with your ParklandOne credentials.  Underneath the “Install Office Apps” option, there is a section simply called “Apps” which allows you to access the online versions of Mail (Outlook), Word, Excel, PowerPoint and much more. For more information on the various Office 365 apps, please click on the link that says, "Explore all your apps". Note: If you want to install Microsoft Office on a personal machine, simply click on "Install Office Apps".

8. What if I want to access the installed client version of Outlook from my Parkland office computer?
The client version of Outlook is more full-featured than the web version. Please note that it is not installed on any Parkland machines that are shared, including instructor stations, part-time faculty offices, etc. There will not be an icon for it on the desktop so you will want to search for Outlook via the start menu on Windows computers.  You can then create a shortcut or pin it to your taskbar.  The first time you access it, you will need to set it up.  For instructions on how to do this, please see:
Office 365 (Outlook 2013) - How to Set Up Your Outlook Client Account Profile (Windows)
Office 365 (Outlook 2011 Mac) - How to Set Up Your Outlook Client Account

9. Is there a simple way to navigate to Parkland's commonly used web-based applications and resources if I am not on the portal?
Yes!
Quick Access to Parkland's Web-Based Systems, Applications and Resources

10. How do I access Wi-Fi at Parkland?
It is recommended that you use the “PCNet” network (for employees only) as opposed to the general “Parkland” network. The primary benefit of using “PCNet” is that it allows you to connect automatically without requiring you to sign in each day. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet

11. Is there a secure place where I can store my personal Parkland-related files?
Yes! The H: drive provides each employee with 10GB of space that is backed up and only accessible by the user it is assigned to. All work-related files should be stored here if they do not need to be accessed by anyone else. For more information, please see How to access the H: (Home) drive on a Windows Computer or How to Manually Access the H: Drive on a Macintosh Computer .

12. I am an instructor - how do I log in, print, and access files from the classroom computer?
Instructor Station Logins, Printing, and File Storage (Windows 7 & 10)


Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * techhelp@parkland.edu * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays




Keywords:Technology services resources report a problem request service IT request account new A/V Campus Tech Tech service Desk computer help   Doc ID:65575
Owner:Sara S.Group:Parkland College
Created:2016-07-28 16:18 CDTUpdated:2018-04-10 15:49 CDT
Sites:Parkland College
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