Parkland Technology Information / FAQ (for Employees)


1. How do I access technology related information and resources?

Log on to the portal (my.parkland.edu) with your ParklandOne account credentials and there are icons for email, the KB (IT KnowledgeBase), lynda.com, etc. To access the Technology Services page:

Click on the “Tech Services” icon
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-Or- click on the “Technology Services” tab.
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Both of these options will take you to the Technology Services page where you will find a wealth of options such as the Account Request Form, A/V Event Request Form, statuses and alerts, application shortcuts, and options for reporting IT problems and submitting Work Requests for anticipated needs and services.

2. How do I report issues and problems to the Tech Service Desk?
If it is an emergency (preventing you from being able to do your job), please call 353-3333. If it is not an emergency, please feel free to call or submit a ticket electronically.  To access the eHelpDesk system, please click on the “Report a Problem” icon on the Technology Services page.  You will need to enter your ParklandOne credentials for access.  You can also feel free to call the Tech Service Desk (353-3333) or, if you are on campus, you can stop by the Tech SD in room A184.

3. How do I request a service that requires chair/director approval such as hardware/software installs, equipment moves, phone setup, price quotes, network drive access, etc.?

Please click on the “Submit Work Request” icon on the Technology Services page. This system is used for lots of additional things such as consultant requests and institutional project requests but typically you will be choosing “Service Request” in the “Request Type” field.  Work Requests require department chair or director approval. For more information on how to submit a Work Request, please see Campus Technologies - Work Request Tutorial .

4. Is there a way to access technology related information and how-to guides if I want to try solving an issue by myself?

Yes! The Parkland College KnowledgeBase is an excellent searchable database loaded with instructions on a wide variety of IT-related topics and issues.  This is a great place to start if you are needing help with a Cobra-related question.  There are also articles on how to install Parkland email on your mobile devices, how to install Microsoft Office 365 on your personal machine/s, how to add your photo to your Outlook profile, etc. You can access the KnowledgeBase by going to kb.parkland.edu OR by clicking on the KB icon on the portal OR by selecting the KnowledgeBase option on the Technology Services page.

In addition to the KnowledgeBase, Parkland College also offers employees and students FREE access to LinkedIn Learning (formerly lynda.com) which contains thousands of professional video tutorials created by industry experts on topics ranging from Microsoft Outlook to digital photography - online anytime, anywhere.
LinkedIn Learning (for Parkland Employees and Students) - Access and Navigation 

Finally, a wealth of Microsoft Office 365 help articles on Outlook, Teams, OneDrive, OneNote, Office, etc. can be accessed at https://support.microsoft.com.

5. How will I receive notification if there is an issue or potential outage of one of Parkland’s systems such as Cobra?

IT event notices and alerts get sent via email to all Parkland employees.  That same information will also be posted under the “Announcements” section on the portal.  In addition, if you are on the Technology Services page, you can click on the “IT Event Notices and Alerts” icon and/or or reference the “System Statuses” section on the right-hand side.

6. What if I forgot or want to change my ParklandOne password or update my mobile number for that system? 
Please navigate to https://one.parkland.edu and sign with your ParklandOne username.  You will then be presented with options to accomplish all of the above.

7. What is multifactor authentication (MFA) and why am I being asked to set this up for access to Parkland system
MFA helps safeguard access to data and applications while maintaining simplicity for users. It provides additional security by requiring a second form of authentication. Microsoft MFA is required for access to Outlook email and Office 365 however, these applications will likely be tied to Okta MFA instead of Microsoft MFA between the fall 2020 and spring 2021 semesters. Current systems that require Okta MFA are VPN (GlobalProtect), Secure Mail, Self Service, and Colleague. 
[Link for document 101524 is unavailable at this time.]

8. As a Parkland employee, is there any software that is available for me to install on my personal computer?
Yes! please see Software for Home / Personal Use for Faculty and Staff

9. Can I access Office 365 and/or Outlook via the web without installing anything?

Yes! Simply navigate to go.parkland.edu/office365 or click on the “Microsoft Office 365 Portal” option on the Technology Services page and sign in with your ParklandOne credentials. Underneath the “Install Office Apps” option, there is a section simply called “Apps” which allows you to access the online versions of Mail (Outlook), Word, Excel, PowerPoint and much more. For more information on the various Office 365 apps, please click on the link that says, "Explore all your apps". Note: If you want to install Microsoft Office on a personal machine, simply click on "Install Office Apps".

10. What if I want to access the installed client version of Outlook from my Parkland office computer?
The client version of Outlook is more full-featured than the web version. Please note that it is not installed on any Parkland machines that are shared, including instructor stations, part-time faculty offices, etc. There will not be an icon for it on the desktop so you will want to search for Outlook via the start menu or search bar on Windows computers.  You can then pin it to your taskbar.  The first time you access it, you will need to set it up.  For instructions on how to do this, please see:
Office 365 - How to Set Up Your Outlook Client Account (Windows)
[Link for document 54310 is unavailable at this time.]

11. Is there a simple way to navigate to Parkland's commonly used web-based applications and resources if I am not on the portal?
Yes!
Quick Access to Parkland's Web-Based Systems, Applications and Resources

12. How do I access Wi-Fi at Parkland?
It is recommended that you use the “PCNet” network (for employees only) as opposed to the general “Parkland” network. The primary benefit of using “PCNet” is that it allows you to connect automatically without requiring you to sign in each day. Parkland Wi-Fi (Faculty and Staff Access) - Connecting to PCNet

13. Is there a secure place where I can store my personal Parkland-related files? What about files that are shared with others in my department? 
Yes! The H: drive provides each employee with 10GB of space that is backed up and only accessible by the user it is assigned to. All work-related files should be stored here if they do not need to be accessed by anyone else. For more information, please see How to access the H: drive on a Windows Computer or How to Manually Access the H: Drive on a Macintosh Computer .  For files that need to be accessed by multiple people in your department, please use the N:drive. N: Drive FAQ Please note that in order to access these drives from outside of the Parkland network, you must be on a Parkland laptop laptop that has GlobalProtect VPN installed on it. 

14. What if I want to connect to the Parkland VPN (GlobalProtect) from off-campus?
In order to connect to the Parkland VPN, you must be on a Parkland-owned laptop that has GlobalProtect and SentinelOne (for security purposes) installed on it. VPN is required for access to Colleague, Remote Desktop, and your H: and N: network drives from off-site. If you do not have GlobalProtect installed on your Parkland laptop and need it, please contact the Tech Service Desk at 217-353-3333.

VPN Usage - Windows

15. I am an instructor - how do I log in, print, and access files from the classroom computer?
Instructor Station Logins, Printing, and File Storage (Windows)

16. How do applications get updated at Parkland on Windows machines?

Installing Applications & Managing Updates on Parkland Computers (Windows) 

17. Why am I receiving daily messages from "Parkland College Email Security Gateway"? 

This is the Parkland College email spam filter.  For more information on message handling and how it works, please see Office 365 (Outlook) - Parkland College Email Spam Filter .

18. How do I access my Parkland Zoom account? 

Please navigate to https://go.parkland.edu/zoom. Your basic Parkland Zoom account allows you to create group meetings that are 40 minutes or less in length. One-on-one meetings can be any length. Elevated Parkland Zoom licenses must be requested and will allow for unlimited meeting times for one-on-one conversations or for group meetings with up to 500 guests. To fill out the form to request a license:

  • Faculty, please navigate to Cobra Learning>Discover tab>Online Teaching 911>Open Course>Teams and Zoom Request Forms 
  • Staff, please click the following link: Licensed Zoom Request Form
Note: If you are instead needing a Zoom Webinar license (allows for up to 10,000 participants and interacts with Facebook Live and other social media), please submit a Work Request. The College has a very limited number of these licenses available. 

19. Is there a way for me to send email and files securely to non-Parkland email addresses? 
Yes, you can do so via SecureMail at https://securemail.parkland.edu. Note: SecureMail requires Okta multifactor authentication. 



Tech Service Desk: Contact and Hours

In-Person Assistance: 10 a.m. - 2 p.m., M-F, room A184

Phone/Virtual Assistance: 217-353-3333 * techhelp@parkland.edu

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th




Keywords:Technology services resources report a problem request service IT request account new A/V Campus Tech Tech service Desk computer help software updates update employee technology help computer help IT information   Doc ID:65575
Owner:Sara S.Group:Parkland College
Created:2016-07-28 16:18 CDTUpdated:2020-11-16 01:39 CDT
Sites:Parkland College
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