How Do Employees Request IT Help?

 

How do I access technology-related information and resources?

Log on to the portal (my.parkland.edu) with your ParklandOne account credentials and…

Click on the “Tech Services” icon

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-Or- click on the “Technology Services” tab.

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How do I report issues and problems to the Tech Service Desk?

If it is an emergency (preventing you from being able to do your job), please call 217-353-3333. If it is not an emergency, please submit a ticket electronically via https://services.parkland.edu.  To access that system, you can also click on the “Report a Problem” icon on the Technology Services page. If you are on campus, feel free to stop by and see us in room A184 instead. For more information, please see TeamDynamix - How Do I Submit a Help Ticket? .

 

How do I request anticipated services such as hardware/software installs, equipment moves, price quotes, network drive access, etc.?

Please click on the “Submit Service Request” icon on the Technology Services page Service requests require department chair approval. For more information, please see Campus Technologies - Service Request Tutorial (for Employees) .


How do I request new user accounts, Colleague Access, shared accounts (such as Admissions@parkland.edu) etc.?

Please click on the "Account Request" icon on the Technology Services page.  Once the form has been filled out, you will need to print it, get the appropriate signature/s, and deliver to room A184 for processing. Alternatively, you can send the completed form electronically to techhelp@parkland.edu. Please allow at least one week for completion.


How do I request A/V resources for events?

Please click on the "A/V Event Support Request" icon on the Technology Services page. Please submit at least five days prior to the event.


Is there a way to access technology related information and how-to guides if I want to try solving an issue by myself?

Yes! The Parkland College Knowledgebase is an excellent searchable database loaded with instructions on a wide variety of IT-related topics and issues.  This is a great place to start if you are needing help with a Cobra-related question.  There are also articles on how to install Parkland email on your mobile devices, how to install Microsoft Office 365 on your personal machine/s, how to add your photo to your Outlook profile, etc.. You can access the KnowledgeBase by going to kb.parkland.edu or by clicking on the KB icon on the portal or by selecting the KnowledgeBase option on the Technology Services page.

See Also:


Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu