How Do Employees Request IT Help?

 

How do I access technology-related information and resources?

Log on to the portal (my.parkland.edu) with your ParklandOne account credentials and…

Click on the “Tech Services” icon

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-Or- click on the “Technology Services” tab.

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How do I report issues and problems to the Tech Service Desk?

If it is an emergency (preventing you from being able to do your job), please call 353-3333. If it is not an emergency, please feel free to call or submit a ticket electronically using eHelpDesk.  To access the eHelpDesk system, please click on the “Report a Problem” icon on the Technology Services page.  You will need to enter your ParklandOne credentials for access.  If you are on campus, you can always stop by and see us in room A184. For more information, please see Everything HelpDesk - How do I Submit a Help Ticket? .

 

How do I request anticipated services such as hardware/software installs, equipment moves, price quotes, network drive access, etc.?

Please click on the “Submit Work Request” icon on the Technology Services page. This system is used for lots of additional things such as consultant requests and institutional project requests but typically you will be choosing “Service Request” in the “Request Type” field.  Work Requests require department chair approval.  Please allow at least one week for completion. For more information on the Work Request process, please see Campus Technologies - Work Request Tutorial .


How do I request new user accounts, Colleague Access, new Outlook distribution lists, and new Outlook departmental accounts (such as Admissions@parkland.edu)?

Please click on the "Account Request" icon on the Technology Services page.  Once the form has been filled out, you will need to print it, get the appropriate signature/s, and deliver to room A184 for processing. Please allow at least one week for completion.



How do I request A/V resources for events?

Please click on the "A/V Event Support Request" icon on the Technology Services page. Please submit at least five days prior to the event.


Is there a way to access technology related information and how-to guides if I want to try solving an issue by myself?

Yes! The Parkland College Knowledgebase is an excellent searchable database loaded with instructions on a wide variety of IT-related topics and issues.  This is a great place to start if you are needing help with a Cobra-related question.  There are also articles on how to install Parkland email on your mobile devices, how to install Microsoft Office 365 on your personal machine/s, how to add your photo to your Outlook profile, etc.. You can access the KnowledgeBase by going to kb.parkland.edu or by clicking on the KB icon on the portal or by selecting the KnowledgeBase option on the Technology Services page.

See Also:


Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * techhelp@parkland.edu * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays




Keywords:assistance tech technology computer ticket request for services report problem problems work request technology services page Tech SD Tech Service Desk Campus Technologies campus tech PDIT network cobra A/V software quote quotes e-helpdesk helpdesk help desk computer help   Doc ID:60102
Owner:Sara S.Group:Parkland College
Created:2016-01-26 15:19 CDTUpdated:2016-08-09 09:23 CDT
Sites:Parkland College
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