TeamDynamix - How Do I Submit a Help Ticket?

TeamDynamix is a ticketing system and service catalog used by Campus Technologies. It allows users to find answers to tech problems as well as to submit tickets for non-emergency problems that they are experiencing. For computer hardware and software emergencies (including Cobra and A/V), please call the Tech Service Desk at 217-353-3333.


1. Access TeamDynamix directly at https://services.parkland.edu/TDClient/1937/Portal/Home/

- OR - 

Click on the Tech Services icon on https://my.parkland.edu and then select Report a Problem.

Tech Services Icon


2. To find answers to your tech problem, navigate to the Service Catalog by selecting Services from the navigation bar or by clicking the Service Catalog button.
Navigation Bar - Services    Service Catalog Button

  • Select the appropriate service.
  • Review the information provided.

3. To submit a ticket, select Submit a Ticket.  This button is available on the page of each service. 
Submit a Ticket

4. You will enter your ParklandOne credentials for access.

5. Some fields will automatically populate with your information.  If you are submitting a ticket on behalf of someone else, you will need to update those fields with the recipient’s information.

6. Required fields are marked with an asterisk *.

7. Field help is available by clicking the question mark icon next to each field Field Help Icon - Question Markor by clicking Show Help to display help for all fields.
Show Help Option
8. Fill in the Contact Information and Ticket Details sections.

9. Click Request to send the ticket to Tech Service Desk.
Request Button
10. An online confirmation that your request was created successfully will be displayed.
Request Created Successfully Message

11. Your technician will be notified that you have submitted a ticket and you will receive an email confirmation with the ticket number assigned to it.

Your technician will be notified that you have submitted a ticket and you will receive an email confirmation with the ticket number assigned to it. To go back into the ticket after the fact, simply log back into TeamDynamix and click View My Requests.  Click on the ticket title to view the details, status, and any notes that the technician might have added.

1. 

See Also:


Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

Submit an IT Help Ticket via services.parkland.edu