Enable/Disable Clutter

You need to enable/disable Clutter in the Outlook Web App, not the Outlook Client, but it will save your changes across both platforms.

  1. Sign in to the Outlook Web App at connect.parkland.edu/office365.

  2. Select Outlook.

  3. On the top right corner of the page, click on Settings Settings: update your profile, install software and connect it to the cloud and at the bottom of the popup in the "Your App Settings" section, select Mail.

my app settings

  1. Go to Mail > Automatic processing > and click on Clutter.

  2. To enable Clutter, check the box that says, "Separate items identified as clutter".  When you do this, the following text will appear and it will already be enabled: "Send me notifications about messages that are separated as Clutter."  Click Save Save.

New Clutter

You can disable Clutter anytime by unchecking the box next to "Separate items identified as Clutter".

Note: The Clutter folder remains in Outlook after you turn off the Clutter feature.

Clutter folder in Outlook and Outlook Web App

If you have the Clutter folder enabled, it starts analyzing your emails based on your behavior. It moves the low priority email messages to a folder called Clutter under your Mailbox.

You can view this folder both in Outlook Web App and Outlook Client.

Outlook Web App


Use Clutter to sort low priority messages in Outlook

Clutter folder

Help Clutter learn your preferences faster

It might take Clutter a few days to fully adapt to your preference, as the system records your choices and uses the information to identify similar messages in the future. But you can help Clutter learn your choices faster:

  • If you see a low priority email in your Inbox, right-click the message and choose Move to Clutter, or drag the email from your Inbox and drop it into the Clutter folder.

    Outlook Web App


    Move to Clutter

    Move to Clutter

  • If you see a message that was sent to Clutter by mistake, right-click the message and choose Move to inbox, or drag the email from the Clutter folder and drop it in your Inbox.

    Outlook Web App


    Move to Inbox

    Move to inbox

Note   Moving an email in or out of the Clutter folder, from any of your devices, is enough to give the signal to the Clutter system that an item is Clutter or not. For example, if you move an email to the Clutter folder in Outlook desktop, or the Mail app on your phone, the action gets recorded in the Clutter system on all your mail apps. You don't have to do this individually in each app.

How Clutter filters messages

Clutter and junk email are both filtered out before they reach your Inbox. Junk email is evaluated and filtered first, then Outlook processes the rules (if you have set up any). Next, Clutter analyzes the remaining messages and filters out the types of messages that you usually ignore or don't respond to, based on your past behavior.

Messages from certain people will never be identified as clutter:

  • You

  • Anyone in your management chain

  • Your direct reports

Clutter looks at various aspects of messages to understand what you don’t typically read, for example:

  • The sender

  • Whether you’ve participated in the conversation

  • If you’re the only recipient

  • The importance

As your reading habits change, Clutter learns and adapts.