Parkland College KnowledgeBase - Best Practices for Writing Documents

Best practices and guidelines to follow while authoring Parkland College KnowledgeBase articles.


1. Please reference the following articles for instructions and best practices to follow while authoring.  This will ensure that all of our documents are as consistent as possible.


2. Enter the following url into your web browser (Internet Explorer is not recommended for creating documents that include images or hyperlinks): https://kb.parkland.edu/internal.


3. Your username is your full Parkland email address and your password is your ParklandOne password.


4. Select Admin Tools from the KB Help menu towards the upper right-hand section of the screen.

KB Admin Tools


5. Select the Documents tab and then click on the New Doc link towards the upper left-hand section of the screen.

New Doc


6. In the "Page footer" field, please select Tech Service Desk Footer from the drop down options, if appropriate. This will add a footer with the location, contact information and hours of the Tech Service Desk.

Footer Image


7. We are using a limited number of "Topics" at this time.  If your document is related to Business Intelligence, BYOD, Cobra, Office 365, Parkland IT Standards, Parkland Library, ParklandOne, or Wi-Fi, you can check the appropriate box.


8. We have three "Audience" selections in place - Faculty, Staff, and Students. Select one or more, depending on who is the target audience. Users can then select their group on the homepage to tailor their search to documents that are specific to them. Please note: Student related articles should have all three audiences checked as employees are often the ones that help them with issues.


9. "Write Access" will typically be the default which is "Owner group (+ owner)". This simply means that any of the Parkland College KB authors have write access to the document. If you don't want that, please select Owner Group Admins (+ owner).


8. For "Site Access" you will typically select both options, Parkland-internal and Parkland-external. This means that the article will be viewable by both authenticated Parkland users as well as the general public.  If there is a need to restrict access to Parkland users, select Parkland-internal only.


10. "Campus Access" will typically be the default which is Defer to Site Access. Ext/Internal with campus login should be selected if "Site Access" is restricted to Parkland-internal.


11. "Relevance" will typically be the default which is My group / sharing groups.


12. Once you have previewed and saved your document and are ready to submit it to Sara Stone for publishing, please select Request Activation. This will cause the document to appear in her queue to review and publish.


13. Additional Tips and Information:













Tech Service Desk: Contact and Hours

Room A184 * 217-353-3333 * techhelp@parkland.edu * 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Satellite location * Parkland Library * 10:00 a.m. - 2:00 p.m. M-Th. / 10:00 a.m. - 12:00 p.m. Fridays