Microsoft Teams - Check and Manage Your Voicemail

This document describes how to check and manage your voicemail options within Microsoft Teams.

To access your voicemail

Go to Calls > History and then select Voicemail. Click on the message you would like to listen to and it will bring up a details panel. 

From there you can:

Listen to your voicemail by using the playback control at the bottom.

Review your voicemail summary and transcript (if available). 

Call them back by using the call controls under the contact details at the top.


Customizing voicemail settings

To change your voicemail settings, select the next to your profile picture at the top of Teams and then choose Settings Calls

In the Voicemail section, click Configure voicemail. This is where where you will find all your voicemail settings. 


To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message. 


To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options as well:

If you choose an option that includes transferring the call, set the name or number of where you want your calls to go under Where should they be transferred?


Change your default greeting language by selecting the language you want under Greeting language


To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting

Note: If you've recorded a greeting, it will override the text-to-speech option. 


Type your out of office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you'd like it to play under Out of office greeting.

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