Microsoft Teams - Check and Manage Your Voicemail

This document describes how to check and manage your voicemail options within Microsoft Teams.

To access your voicemail

Go to Calls > History and then select Voicemail. Click on the message you would like to listen to and it will bring up a details panel.

From there you can:

Listen to your voicemail by using the playback control at the bottom.

Review your voicemail summary and transcript (if available).

Call them back by using the call controls under the contact details at the top.

Customizing voicemail settings

To change your voicemail settings, select the … next to your profile picture at the top of Teams and then choose Settings > Calls.

In the Voicemail section, click Configure voicemail. This is where where you will find all your voicemail settings.

Voicemail greeting:

To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message.

Call answer rules:

To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options as well:

Let the caller record a message.
Let the caller record a message or be transferred to someone else.
End the call without playing your greeting.
Play your greeting and end the call.
Transfer the call to someone else.

If you choose an option that includes transferring the call, set the name or number of where you want your calls to go under Where should they be transferred?

Default greeting language:

Change your default greeting language by selecting the language you want under Greeting language.

Text-to-speech voicemail greeting:

To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting.
Note: If you've recorded a greeting, it will override the text-to-speech option.

Out of office voicemail greeting:

Type your out of office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you'd like it to play under Out of office greeting.