Office 365 (Web) – Disable Conversation View in Outlook

An issue has recently come to light that is related to a default view setting in Outlook on the Web. Outlook on the Web is the version accessed through the email icon on the portal as well as the email widget within Cobra. Most of our students and a great number of our faculty use this version. Outlook on the Web defaults to “Conversation” view which groups all related emails sharing the same subject line together. While some users find this feature convenient, others find it difficult to locate and respond to certain emails quickly as it collapses the content within a conversation thread. As a result, some students and faculty have missed important messages related to class content and exams. Users have the option to change this view setting if they wish.

Select the Settings icon in the upper-right. In the popup that appears, in the Conversation view section, select Off.


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Tech Service Desk

Room A184, 217-353-3333

Fall/Spring: 7:30 a.m. - 6:00 p.m. M-Th. / 7:30 a.m. - 5:00 p.m. Fridays

Summer: 7:30 a.m. - 6:00 p.m. M-Th

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Keywords:Message View Viewed Viewing E-mail E-mails Missing Thread mail collapse collapsed conversations message turn off conversation view view as lost organize messages by thread   Doc ID:65867
Owner:Sara S.Group:Parkland College
Created:2016-08-08 09:05 CSTUpdated:2019-09-04 16:16 CST
Sites:Parkland College
Feedback:  6   0